Courtney Solana
Wurtsboro,United States
Summary
Seasoned operations and project management professional with 10+ years in customer service, and of progressive experience and a track record of assuming additional responsibilities. Practical team leadership, communications, and training. Currently seeking a new career opportunity in the New York/Long island area.
Overview
10
10
years of professional experience
Work History
Operations/Studio Manager
Orangetheory Fitness
04.2025 - Current
- Grew the studio to generate $1 million per year in sales post covid.
- Recruit, hire, train and empower staff members daily.
- Evaluate staff and complete 30, 60- and 90-day performance reviews.
- Create policies and procedures for staff and members to ensure smooth and successful processes.
- Plan marketing initiatives and leverage referral networks to promote business development.
- Hold monthly meetings with fitness and sales teams to review upcoming goals, contests, marketing campaigns and areas of improvement.
- Streamlined operational workflows to improve class scheduling, leading to a noticeable increase in member attendance.
- Analyzed member feedback to refine service offerings, resulting in substantial improvements in client satisfaction ratings.
- Enhanced team performance by conducting regular training sessions, resulting in improved service delivery and higher member retention rates.
Administrative Assistant
Serene Home Nursing Agency
06.2017 - 03.2019
- Streamlined scheduling, improving patient attendance.
- Managed records, enhancing decision-making.
- Coordinated meetings, optimizing staff-client interactions.
- Collaborated on HR tasks, improving onboarding.
- Prepared reports, boosting office efficiency.
Server
Changing Times
12.2024 - Current
Server
Crows Nest
04.2022 - Current
Server
The Shed
01.2021 - 04.2022
Assistant
Brooklawn Country Club
03.2015 - 06.2017
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business through attentive, personalized interactions.
- Managed and maintained 100 member profiles
Education
Bachelor of Science - Health Science Administration
Sacred Heart University
Fairfield05.2017
Skills
- Customer Service
- Communication
- Data Analysis
- Project Management
- Digital Marketing
- Team Leadership
- Sales Strategy
- Inventory Control
- Customer Retention
- Problem Solving
- Customer Engagement
- Time Management
- Negotiation
- Market Research
- Presentation Skills
- Sales Forecasting
- Technical Proficiency
- Client Acquisition
- Strategic Planning
- Lead Generation
- Event Coordination
Timeline
Operations/Studio Manager
Orangetheory Fitness
04.2025 - Current
Server
Changing Times
12.2024 - Current
Server
Crows Nest
04.2022 - Current
Server
The Shed
01.2021 - 04.2022
Administrative Assistant
Serene Home Nursing Agency
06.2017 - 03.2019
Assistant
Brooklawn Country Club
03.2015 - 06.2017
Bachelor of Science - Health Science Administration
Sacred Heart University
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