Courtney Speight
Greenville,NC
Summary
Sales Manager role requires a blend of customer relationship management and strategic sales initiatives. Experience includes addressing customer inquiries and resolving complaints, which contributed to enhanced customer satisfaction. Collaborated with team members to develop promotional strategies that attracted new customers while maintaining an organized sales floor for optimal product visibility. Skills in upselling techniques and effective communication facilitated the achievement of sales targets and customer retention.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative- Sales Management
Premium Retail Services Inc
Greenville, NC
05.2025 - 12.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in achieving sales targets by promoting product features and benefits to enhance customer understanding.
- Collaborated with team members to develop effective promotional strategies that attracted new customers and retained existing ones.
- Maintained an organized and visually appealing sales floor, ensuring optimal product placement for increased visibility.
- Monitored inventory levels and coordinated restocking efforts to ensure availability of popular products for customers.
- Utilized point-of-sale systems to process transactions efficiently, ensuring a smooth checkout experience for customers.
Cosmetologist
HAIR IC AVEDA SALON & SPA
Greenville, NC
11.2023 - 06.2024
- Provided personalized hair and skincare consultations, enhancing client satisfaction and building long-term relationships.
- Performed a variety of hair treatments and styling techniques, ensuring high-quality results and client retention.
- Maintained cleanliness and organization of workstations, contributing to a safe and welcoming salon environment.
- Managed appointments through scheduling software program.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Education
Cosmetologist -
Martin Community College
Williamston, NC 08.2023 - 09.2023
Cosmetologist -
Craven County Community College
New Bern, NC 04.2021 - 08.2022
Some College (No Degree) - Dental Hygiene
Wake Technical Community College
Raleigh, NCSkills
- Customer relationship management
- Sales strategy development
- Product knowledge
- Team collaboration
- Sales floor organization
- Upselling techniques
- Customer retention
- Communication skills
- Visual merchandising
- Critical thinking
- Record preparation
- Business development
Timeline
Customer Service Representative- Sales Management
Premium Retail Services Inc
05.2025 - 12.2025
Cosmetologist
HAIR IC AVEDA SALON & SPA
11.2023 - 06.2024
Cosmetologist -
Martin Community College
08.2023 - 09.2023
Cosmetologist -
Craven County Community College
04.2021 - 08.2022
Some College (No Degree) - Dental Hygiene
Wake Technical Community College