Courtney Spires
Springfield,OH
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Fellowship Christian Church
08.2022 - 05.2023
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships within the church and other local organizations to identify volunteer opportunities and resources.
- Managed and tracked volunteer hours and progress to support accurate documentation and to ensure each volunteer was serving in an area that best suited their skill set.
- Collaborated with other departments within the church to maximize impact of volunteer efforts.
Certified Trainer, Server
Olive Garden Restaurant
05.2013 - 04.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Adhered to class plan and deadline-oriented training schedule.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Analyzed team performance and identified opportunities for additional training.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recruited and trained new members of guest service team.
- Developed effective training plans based on department needs and objectives.
- Identified and recommended staff for key positions and departments.
- Prepared and presented supplementary learning material to support structured lessons.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Certified Nursing Assistant
Forest Glen Assisted Living
08.2015 - 08.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Associate of Applied Science - Social Services Technology
Clark State Community College
Springfield, OH05.2018
Skills
- Crisis Intervention Training
- Conflict De-Escalation
- Medical Emergency Response Training
- Safety and Security Training
- Planning Community Events
- Program Operations Management
- Administrative Duties
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Worship Leader
Regularly serves on the worship team at Fellowship Christian Church as a Worship Leader and Audio Technician
Security Team
Served on the Security Team at Fellowship Christian Church from 2016-2018
Clark County Jail Chaplaincy
Served in the Clark County Jail with the Jail Chaplaincy from 2016-2021
Opportunities for New Direction
Interned at Opportunities for New Direction from 2016-2017 working with individuals coming out of the Clark County Jail and helping them re-enter into society.
Timeline
Volunteer Coordinator
Fellowship Christian Church
08.2022 - 05.2023
Certified Nursing Assistant
Forest Glen Assisted Living
08.2015 - 08.2016
Certified Trainer, Server
Olive Garden Restaurant
05.2013 - 04.2017
Associate of Applied Science - Social Services Technology
Clark State Community College