Anna Fagan
Mckinney
Summary
Compassionate and results-driven professional with extensive experience in advocacy, crisis intervention, and volunteer management across nonprofit and community-based settings. Proven ability to support vulnerable populations through trauma-informed care, resource coordination, and culturally competent communication. Skilled in developing and leading volunteer programs. Committed to promoting equity, empowerment, and systemic change through client-centered advocacy and effective program leadership.
Overview
13
13
years of professional experience
Work History
Volunteer Coordinator
Dallas Area Rape Crisis Center (DARCC)
11.2022 - Current
- Coordinated volunteer recruitment and training programs to enhance engagement and retention.
- Developed and implemented efficient scheduling systems for over 100 volunteers.
- Led initiatives to improve volunteer onboarding processes, ensuring consistency in training delivery.
- Facilitated communication between volunteers and management to address concerns and enhance collaboration.
- Streamlined reporting procedures to track volunteer hours and activities effectively.
- Evaluated program effectiveness through feedback surveys, implementing improvements based on results.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
Children’s Department Administrator
Genesis Women’s Shelter & Support
06.2022 - 11.2022
- Assists the Children’s Department Director with providing childcare to clients at Genesis residential and non-residential locations and assists with administrative tasks.
- Creates and facilitates regular client psycho-educational and resource groups.
- Conducts advocacy meetings with clients at the Residential or Non-Residential locations to provide resources, referrals, support, and education regarding safety, domestic violence, etc.
- Advocates for the needs of clients who have been affected by domestic violence and trauma.
- Works closely with other members of the client support team to provide support and services to clients in a trauma informed approach.
- Assists and supports staff in crisis intervention and client crisis situations and emergencies.
- Maintains accurate and timely documentation of client services in compliance with agency guidelines.
- Attends trainings as necessary to maintain accurate and adequate knowledge in domestic violence and related fields.
- Assists in establishing and maintaining relationships with other social service agencies and area businesses or organizations to help meet client needs.
- Assistant Director of Advocacy Services (2/2020 – 6/2022)
- Family Advocate (10/2016 - 2/2020)
Victim Assistance Coordinator
The Williamson County Attorney’s Office
07.2014 - 06.2016
- Responsible for providing resources and services to victims of violent crime, as well as property crime.
- Met with, interviewed, and assisted victims of domestic violence, stalking, and sexual assault with applying for Protective Orders.
- Managed a caseload that included Class A Misdemeanors, Protective Orders, and Juvenile crime.
Intern
Travis County Juvenile Probation
09.2012 - 12.2012
- Aided juvenile probation officers with various tasks such as conducting school/home visits, preparing/examining case files, attending/observing court, and documenting client behavior through written reports.
Education
Master of Science - Criminal Justice
Texas State University
San Marcos, Texas05.2014
Bachelor of Science - Psychology, Minor in Criminal Justice
Texas State University
San Marcos, Texas12.2011
High School - undefined
Georgetown High School
Georgetown, Texas05.2007
Skills
- Volunteer recruitment
- File and records management
- Training oversight
- Schedule management
- Event planning
- Cultural sensitivity
- Community outreach
- Confidentiality practices
- Crisis intervention and deescalation
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Excellent communication
Timeline
Volunteer Coordinator
Dallas Area Rape Crisis Center (DARCC)
11.2022 - Current
Children’s Department Administrator
Genesis Women’s Shelter & Support
06.2022 - 11.2022
Victim Assistance Coordinator
The Williamson County Attorney’s Office
07.2014 - 06.2016
Intern
Travis County Juvenile Probation
09.2012 - 12.2012
Bachelor of Science - Psychology, Minor in Criminal Justice
Texas State University
High School - undefined
Georgetown High School
Master of Science - Criminal Justice
Texas State University
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