COURTNEY SPRAY
San Antonio,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Claims Assist
08.2024 - Current
- Evaluated claims to determine validity and compliance with policy guidelines.
- Collaborated with clients to gather necessary documentation for claims processing.
- Implemented process improvements to enhance claims efficiency and accuracy.
- Analyzed trends in claims data to identify potential areas of fraud or concern.
- Trained junior adjusters on best practices and regulatory requirements.
Real Estate Agent
NetWorth Realty
07.2023 - Current
- Buying and selling fixer uppers to investors
Data Processor
Capital Group
11.2022 - Current
- Process check investments
Customer Service Representative
Chase
03.2023 - 04.2024
- Assisted members with checking and savings accounts.
Sales Representative
State Farm Mutual Automobile Insurance Company
01.2022 - 06.2022
- I was responsible for educating and selling home and auto policies.
Licensed Service Agent
Nationwide
03.2017 - 05.2021
- Add and remove vehicles from members auto policy Update members coverage choices to better suit their needs Assisted customers with insurance policies. Provided customers with advice on coverage that were in their best interest. Reviewed and solved any billing questions and or issues. Also provided follow ups when needed.
Licensed Service Agent
CSG
07.2016 - 02.2017
- Add and remove vehicles from members auto policy Update members coverage choices to better suit their needs Assisted customers with insurance polices
Team Leader
CSG
02.2016 - 07.2016
- Develop team strategies to reach company goals Conduct team training sessions Communicate clear instructions to team members Actively listen to feedback Manage day to day operations Create reports to team progression Coach team members on company metrics and call quality
Customer Service Representative
CSG
11.2014 - 02.2016
- Assisted Customers with insurance policies Provided policy information correctly and promptly Made changes that reflected the customer's needs Took payments Ensured customers were taking advantage of all the discounts they were eligible for. Sent out any documentation that was needed.
Cashier
Bill Miller Bar-B-Q
02.2013 - 11.2014
- Counted cash in register drawer at beginning and end of shift. Operated cash register for cash, check and credit card transactions with 100% accuracy. Provided Outstanding Customer Service Delivered orders fast and efficiently Ensured new hires were receiving the required training
Education
High School Diploma -
Tom C Clark High School
01.2014
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX12-2025
Skills
- Goal Oriented
- Effective communication skills
- Willingness to learn
- Productive
- Knowledgeable
- Flexible
- Skilled team builder and leader
- Patient
- Critical thinker
- Cold Calling
- Data Entry
- Claims evaluation
- Process improvement
- Customer service excellence
- Training and development
- Policy interpretation
- Problem resolution
- Communication skills
Certification
- Real Estate License
- Property & Casualty License
- Licensed Claims Adjuster
Timeline
Claims Adjuster
Claims Assist
08.2024 - Current
Real Estate Agent
NetWorth Realty
07.2023 - Current
Customer Service Representative
Chase
03.2023 - 04.2024
Data Processor
Capital Group
11.2022 - Current
Sales Representative
State Farm Mutual Automobile Insurance Company
01.2022 - 06.2022
Licensed Service Agent
Nationwide
03.2017 - 05.2021
Licensed Service Agent
CSG
07.2016 - 02.2017
Team Leader
CSG
02.2016 - 07.2016
Customer Service Representative
CSG
11.2014 - 02.2016
Cashier
Bill Miller Bar-B-Q
02.2013 - 11.2014
High School Diploma -
Tom C Clark High School
Associate of Arts - Business Administration And Management
San Antonio College