COURTNEY STEWARD
Columbus,OH
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and controlling all stages of projects from inception through monitoring and closing projects on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
14
14
years of professional experience
Work History
IT Specialist
United States District Court
Columbus, OH
10.2020 - Current
- Create documentation regarding support for project activities
- Manage and track inventory using an inventory database system and keeping accurate records of documentation
- Continuously improving and revamping the inventory process to streamline the process
- Assist with the deployment and implementation of new software
- Assist the procurement team with vendor or purchase order discrepancies
- Provide technical support and training to end users by phone, email and on-site visits
IT Specialist
Kennesaw State University
Kennesaw, GA
11.2015 - 08.2020
- Managed various projects through all phases of the project life cycle with cross functional team support
- Managed multiple projects to expand technology in various programs including a new graduate program, 3D technology lab, textiles program to increase enrollment and funding
- Oversaw project to upgrade the events ticketing system to improve customer service and add more product features
- Provided oversight and support to upgrade a database server to roll out new software versions
- Collaborated with project sponsors, vendors, end users and other stakeholders to identify project scope and focus
- Assisted project management office with gathering and analyzing project cost and budget alignment
- Scheduled and facilitated kickoff meetings with stakeholders
- Coordinated project schedules, project changes and risks with various teams
- Administered technology purchasing through research and vendor analysis to reduce cost and errors
- Provided technical support and training to end users by phone, email and on-site visits
IT Specialist
Twiggs County Board of Education
Jeffersonville, GA
02.2014 - 11.2015
- Managed project life cycle to implement several software programs into a school system to improve test scores and technology usage
- Managed the implementation of technology laptop carts to reduce missing devices and repair costs
- Served as point of contact and communicated project status to all participants
- Assisted with managing a $2,000,000 grant for technology purchases and projects
- Supervised, coordinated and assigned daily objectives to student workers to ensure task completion
- Conducted workshops, training sessions and created professional development plans to increase staff knowledge on software applications, hardware, internet resources, and best technology practices
- Conducted needs assessment to identify technology priorities and make organizational improvements
- Provided technical support to end users by phone, email and on-site visits
Administrative Coordinator
Laurens County Board of Education
Dublin, GA
07.2012 - 02.2014
- Coordinated with organizational staff, executives and all departments to assist with administration
- Assisted with preparing and implementing the department’s budget to help monitor and control costs
- Processed over 1,000 applications to increase grant funding by over 20%
- Performed clerical work to check data for discrepancies and reviewed invoices for billing issues
- Created and maintained spreadsheets, documents and reports using Microsoft Office
- Gathered, organized, and analyzed information on problems and procedures
- Monitored compliance with policies and procedures to ensure a smooth operation
Summer Assistant Program Manager
East Laurens High School
East Dublin, GA
04.2008 - 04.2012
- Greeted customers and answered/resolved inquiries and complaints in person and by phone
- Managed customer accounts by processing, changing and completing order cancellations
- Supervised, coordinated and assigned daily objectives to a team to ensure task completion and that policies were followed
- Traveled to conduct on-site observations, handled customer and employee matters and promoted community awareness
Education
Bachelor of Business Administration - Managerial Sciences/Human Resources Concentration
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA05.2013
Bachelor of Business Administration - Computer Information Systems/Project Management
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA12.2012
Skills
- Collaborative Team Player
- Customer Service Support
- Multitasking and Prioritization
- Attention to Detail
- Resolving Problems and Incidents
- Active Listening
- Customer Needs Assessment
- Project Coordination
- Problem Solving
- Project planning and development
- Multitasking Abilities
- Decision Making
Timeline
IT Specialist
United States District Court
10.2020 - Current
IT Specialist
Kennesaw State University
11.2015 - 08.2020
IT Specialist
Twiggs County Board of Education
02.2014 - 11.2015
Administrative Coordinator
Laurens County Board of Education
07.2012 - 02.2014
Summer Assistant Program Manager
East Laurens High School
04.2008 - 04.2012
Bachelor of Business Administration - Managerial Sciences/Human Resources Concentration
Georgia State University, J. Mack Robinson College of Business
Bachelor of Business Administration - Computer Information Systems/Project Management
Georgia State University, J. Mack Robinson College of Business
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