Courtney L. Stewart
Brooklyn,NY
Summary
Service focused and people-oriented leader with a strong commitment to serving the needs of others. To excel in program and organizational planning with documented success, overcoming challenges of limited resources and constraints to design high-quality, efficient and comprehensive service offerings. Successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Midway Living
Queens, NY
06.2024 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Enforced company policies fairly while maintaining an open-door policy for staff concerns.
- Provided on-the-job training to new staff members.
Shift Supervisor
Acacia network
Brooklyn, NY
10.2021 - 06.2024
- Provide a safe and secure environment for residents, staff and visitors
- Develop weekly group programs and maintain documentation to fulfill resident’s daily activities
- Maintain and use various de-escalation techniques when diffusing disruptive behaviors
- Update all logbooks including but not limited to: facility key logs, fire safety logs, Visitor logs as well as the General Facility movement log
- Documentation in CARES
Special Officer
administration for children services
11.2020 - 10.2021
- Responsible for enforcing laws, regulations, and policies to ensure the safety and security of a specific area, property, and community
- De-escalation of moderate or severe situations with the juveniles
- Facilitate supportive services and counseling for residents and their family members to address special concerns and ease the transition of returning to their communities
- Update all logbooks including but not limited to: facility key logs, fire safety logs, Mechanical restraint logs, Emergency response logs, CCTV logs, Visitor and family logs as well as the General Facility
Front Desk Receptionist
Garden Of Eden
Brooklyn, NY
06.2021 - 08.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Security Officer
Homes for the Homeless
Queens, NY
08.2019 - 11.2019
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Education
A.A. - Liberal Arts
Kingsborough Community College
Brooklyn, NY08.2023
Skills
- Leadership
- Team Collaboration
- Community Support
- Interpersonal Skills
- Safety and Security
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- CARES
References
Furnished upon request
Certification
- CPR
- S-95
- Food Handlers
Timeline
Shift Supervisor
Midway Living
06.2024 - Current
Shift Supervisor
Acacia network
10.2021 - 06.2024
Front Desk Receptionist
Garden Of Eden
06.2021 - 08.2021
Special Officer
administration for children services
11.2020 - 10.2021
Security Officer
Homes for the Homeless
08.2019 - 11.2019
A.A. - Liberal Arts
Kingsborough Community College
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