Courtney Stewart
Oak Hill,WV
Summary
Dynamic Team Leader with a proven track record at Tractor Supply Company, excelling in customer focus and operational excellence. Skilled in staff development and performance coaching, I fostered a motivated team environment, consistently exceeding departmental goals. Certified in forklift operation, I effectively managed inventory and enhanced customer satisfaction through strong communication with fellow employees. Building relationships with customers on the floor, and at the register.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Tractor Supply Company
Christiansburg, VA
10.2020 - 04.2025
- Resolved customer service issues by finding immediate solutions, responsible for interactions with the values of the company to our customers and the reflection of our employees to them.
- Consistently met or exceeded departmental goals monthly, and annually.
- Developed strong relationships with customers and their needs (pets, farm animals, equipment)
- Responsible for opening store, maintaining employees, and closing of the store.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Front of House Manager
Slice of Life
Wilmington, NC
03.2015 - 03.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Responsible for all inventory, scheduling, and hiring.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
Fayetteville High School
Fayetteville, WVSkills
- Customer focus
- Workload management, operational excellence
- Excellent communication, positive attitude
- Motivational skills
- Industry expertise
- Employee scheduling
- Staff development, performance coaching
- Hiring and training
- Recruitment support
- Forklift certified
- Propane certified
- Staff training
Accomplishments
- Collaborated with team of 3 in the development of multiple farmers markets geared towards animals, including pet adoption with local shelter, and petting zoo with local farms.
Timeline
Team Leader Manager
Tractor Supply Company
10.2020 - 04.2025
Front of House Manager
Slice of Life
03.2015 - 03.2020
Fayetteville High School