Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Courtney Stier

Windham,OH

Summary

Dedicated and trustworthy assistant manager with over 13 years of experience in the hospitality and service industry. Displays strong work ethic and excellent communication skills.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Dairy Queen Grill & Chill
09.2020 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.

Store Manager

Dollar General
03.2020 - 09.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Assistant Kitchen Manager

Italian Garden
07.2017 - 02.2020
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
  • Balance daily deposits and registers.
  • Responsible for opening and closing the restaurant.
  • manage up to 8 people per shift.

Office Manager

Sky Plaza IGA
06.2013 - 07.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Balance and count office drawers twice daily
  • Balance safe daily, Counted casher banks.
  • supervise cashiers counting tills for shift.
  • collect and organize invoices from venders.
  • organize and stocking shelves.
  • oversee casher voids and overrides.

Special Education Assistant

Ravenna School District
08.2012 - 06.2013
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Traveled though out the school District.
  • Provide students with basic learning skills to help move them forward in their education.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Assisted in the planning and execution of field trips, ensuring accessibility for all students while promoting experiential learning opportunities outside the classroom setting.

Education

High School Diploma -

Ravenna High School
Ravenna, OH
06.2011

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Staff Training and Development
  • Documenting and reporting
  • Staff Supervision
  • Staff Management
  • Orientation and training
  • Customer Service
  • Team Leadership
  • Multitasking Abilities
  • Problem-Solving
  • Organizational Skills

Timeline

Assistant Manager

Dairy Queen Grill & Chill
09.2020 - Current

Store Manager

Dollar General
03.2020 - 09.2022

Assistant Kitchen Manager

Italian Garden
07.2017 - 02.2020

Office Manager

Sky Plaza IGA
06.2013 - 07.2017

Special Education Assistant

Ravenna School District
08.2012 - 06.2013

High School Diploma -

Ravenna High School

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Courtney Stier