Courtney Stokes
Milwaukee
Summary
Proven problem-solver and proficient in Microsoft Office, I excelled at Allied Universal Security Services by enhancing guest relations and safety, leading to increased return visits. My strong customer service skills and ability to handle high-pressure situations have consistently fostered trust and loyalty among clients across roles.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Allied Universal Security Services
12.2023 - 02.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
Telephone Interviewer (Remote)
Kelly Services
05.2020 - 11.2023
- Followed call center protocols when notifying participants of call purpose and use of information and insights from participants during telephone interviews.
- Document record of calls information.
- Enhanced interviews engagement with clear communication and active listening skills during telephone interviews.
- Conducted interviews with participant to asses eligibility.
Receptionist
Kinex Medical Company
03.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Agent (Remote)
Conduent
12.2015 - 02.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
High School Diploma -
Project Stay High School
Milwaukee, WI06-2012
Skills
- Customer service
- Guest services
- Problem-solving skill
- Guest reltions
- Microsoft office
Timeline
Front Desk Agent
Allied Universal Security Services
12.2023 - 02.2025
Telephone Interviewer (Remote)
Kelly Services
05.2020 - 11.2023
Receptionist
Kinex Medical Company
03.2017 - 03.2020
Customer Service Agent (Remote)
Conduent
12.2015 - 02.2017
High School Diploma -
Project Stay High School
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