Courtney Talley
Saint Louis,MO
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Mercy Hyperbaric and Wound Care Center
10.2023 - Current
- Developed and maintained filing systems, ensuring accurate record-keeping and easy access to information.
- Assisted in managing office supplies inventory, optimizing procurement processes for cost-effective purchasing.
- Implemented electronic health record management practices, enhancing data accuracy and patient confidentiality compliance.
- Became proficient in medical billing and insurance terminology and processes.
- Prepared and filed medical paperwork, including insurance forms and claim appeals.
Customer Service Representative
Day Knight & Associates
02.2020 - 10.2023
- Collaborated with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
- Conducted thorough account reviews to ensure accuracy in billing and collection processes.
- Negotiated payment plans with patients to optimize debt recovery and improve financial outcomes.
- Handed 80+ incoming calls per day.
- Proficiently used Microsoft applications to maintain client records in an organized fashion.
Customer Sales Representative
Propper International, Inc.
08.2021 - 11.2021
- Managed customer inquiries and provided tailored product recommendations to enhance satisfaction.
- Developed and maintained strong relationships with clients to drive repeat business.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Worked across multiple platforms and applications to fulfill large business orders.
Sales Associate
Once Upon a Child
08.2019 - 03.2020
- Developed product knowledge to assist customers with inquiries and selections.
- Managed inventory levels, ensuring optimal product availability for sales floor.
- Executed merchandising strategies to enhance visual presentation of products.
Cashier
Schnucks
08.2017 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to enhance customer service experience.
Education
No Degree - Nursing
St. Louis Community College
Kirkwood, MOSkills
- Document management
- Process optimization
- Scheduling
- Calendar management
- Medical terminology
- Client relationship management
Timeline
Office Coordinator
Mercy Hyperbaric and Wound Care Center
10.2023 - Current
Customer Sales Representative
Propper International, Inc.
08.2021 - 11.2021
Customer Service Representative
Day Knight & Associates
02.2020 - 10.2023
Sales Associate
Once Upon a Child
08.2019 - 03.2020
Cashier
Schnucks
08.2017 - 08.2019
No Degree - Nursing
St. Louis Community College