Julie Juel
Gold Canyon
Summary
Dynamic Office Coordinator at Enhabit Hospice with a proven track record in optimizing scheduling and enhancing operational efficiency. Skilled in records management and fostering employee relations, I implemented procedures that reduced administrative errors and improved workflow. Known for exceptional customer service and strong interpersonal skills, I ensure seamless transitions for patients and staff alike.
Overview
17
17
years of professional experience
Work History
Office Coordinator
Enhabit Hospice
Mesa, AZ
12.2024 - Current
- Coordinated scheduling for patient appointments and staff meetings to optimize operational efficiency.
- Managed office supply inventory, ensuring availability of essential materials for daily operations.
- Assisted in processing patient admissions and discharges, facilitating smooth transitions for families and staff.
- Developed and maintained filing systems for confidential patient records, ensuring compliance with privacy regulations.
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Maintained employee records and HR databases for compliance and reporting accuracy.
- Facilitated training sessions to enhance employee skills and knowledge retention.
- Maintained human resources information system and kept employee files up to date and accurate.
Office Manager
Akers Pearson Eyecare Group
Mesa, AZ
01.2009 - 12.2024
- Streamlined office operations by implementing efficient scheduling systems and resource allocation.
- Coordinated staff training programs to enhance team productivity and service delivery.
- Managed vendor relationships to ensure timely procurement of office supplies and equipment.
- Developed and maintained operational policies that improved compliance with industry regulations.
- Oversaw daily financial transactions, ensuring accuracy in bookkeeping and reporting processes.
- Led initiatives to improve patient flow, enhancing overall customer experience at the practice.
- Mentored junior administrative staff, fostering a collaborative work environment focused on growth.
- Analyzed workflow processes, identifying areas for improvement that increased operational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided personalized eyewear consultations to customers, ensuring optimal fit and comfort.
- Assisted in selecting frames and lenses based on individual customer needs and preferences.
- Conducted comprehensive eye examinations, evaluating visual acuity and refractive errors.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Education
No Degree - Real Estate Agent Education
Arizona School of Real Estate And Business
Mesa, AZ01.2018
High School Diploma -
Rhinelander High School
Rhinelander, WI06.2004
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Client relations
- Workflow oversight
- Records management
- Staff management
- Process optimization
- Document management
- Vendor relations
- Performance improvement
- Bookkeeping
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Benefits administration
- Confidential document control
- Onboarding coordination
- Benefits and payroll coordination
- Superb interpersonal skills
- Background checks
- Payroll administration
- Human resources management
- Payroll processing
- Customer relations
Languages
English
Professional Working
Timeline
Office Coordinator
Enhabit Hospice
12.2024 - Current
Office Manager
Akers Pearson Eyecare Group
01.2009 - 12.2024
No Degree - Real Estate Agent Education
Arizona School of Real Estate And Business
High School Diploma -
Rhinelander High School