Courtney Taylor
Davis,CA
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
8
8
years of professional experience
Work History
Office Clerk
Vacaville Honda
08.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Administrative Assistant
Exotic Autobody
07.2015 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Arts - Video Game Art
Full Sail University
Winter Park, FL02.2018
High School Diploma -
Dixon High School
Dixon, CA05.2014
Skills
- Workflow Processes
- Business Administration
- Telephone Reception
- Sorting and Labeling
- Team Collaboration
- Office Supplies and Inventory
- Mail Handling
- Business Correspondence
- Report Writing and Development
- Word Processing
- Inbound and Outbound Calling
- Records Administration
- Filing System Setup
- Spreadsheet Development
- Recordkeeping and File Management
- Administrative Support
- Information Verification
- Database Entry
- Microsoft Office
- Customer Relationship Management
- Copying and Scanning
- Document Scanning
- Outgoing Mail Preparation
- Prepare Correspondence
- Customer Retention
- Data Entry and 10-Key
- Critical Thinking
- Reading Comprehension
- Team Goals
- Transcribing Correspondence
- Filing
Timeline
Office Clerk
Vacaville Honda
08.2020 - Current
Administrative Assistant
Exotic Autobody
07.2015 - 08.2020
Associate of Arts - Video Game Art
Full Sail University
High School Diploma -
Dixon High School
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