Courtney Kopplin
Virginia Beach,VA
Summary
I am a recent graduate of Old Dominion University's Darden College of Education with a Bachelors Degree in Human Service. I have a solid foundation in family services with a passion for serving families in my community. I am committed to working with families to provide resources, help them make reach their goals. While helping families reach their goal, I am reaching for my own to become a school counselor following the completion of my graduate degree. I am excited to use my academic knowledge and practical skills to contribute effectively in my community.
Overview
1
1
year of professional experience
Work History
Waitress
Bubba 33's
2023.10 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Family Advocate Intern
Head Start Program
2024.01 - 2024.04
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for families in need.
- Helped identify areas for improvement within the organization''s service delivery model by actively participating in program evaluations.
- Prepared and delivered informative presentations to community partners, raising awareness of the organization''s services and mission.
- Assisted in the development of individualized service plans for families, resulting in better access to resources and support.
- Contributed to the overall success of the internship program by sharing feedback on policies and procedures with supervisors.
- Managed light caseload using well-developed time management, organizational, and task prioritization skills.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA05.2024
High School Diploma -
Nandua High School
Onley, VA06.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Child Welfare Laws
- Client documentation
Timeline
Family Advocate Intern
Head Start Program
2024.01 - 2024.04
Waitress
Bubba 33's
2023.10 - Current
Bachelor of Science - Human Services
Old Dominion University
High School Diploma -
Nandua High School
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