Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Thame

Behavioral Health Technician
Lauderdale Lakes,FL

Summary

Upbeat Customer Service professional with a background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Diligent program support professional well-versed in evaluating behavioral and physical needs of mental health clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Behavioral Health Technician

Road To Recovery
03.2022 - 01.2023
  • Facilitated on-site activities, support groups, and outings for clients.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Member Experience Advisor

NationsBenefits
10.2021 - 03.2022
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Science - Medical Assistant Technician

Florida Career College - Miami
Miami, FL
2018

GED -

John Adams High School
Ozone Park, NY
06.2016

Skills

  • Customer support
  • Documentation and reporting
  • Call center operations
  • Communication skills
  • Payment processing
  • Data entry
  • Therapeutic Communication
  • Security Monitoring
  • Care Plan Development
  • Isolation Precautions

Timeline

Behavioral Health Technician

Road To Recovery
03.2022 - 01.2023

Member Experience Advisor

NationsBenefits
10.2021 - 03.2022

Associate of Science - Medical Assistant Technician

Florida Career College - Miami

GED -

John Adams High School
Courtney ThameBehavioral Health Technician