Summary
Overview
Work History
Education
Skills
Timeline
Courtney Thomas

Courtney Thomas

CROWLEY,TX

Summary

Methodical Inventory Coordinator with a detail-oriented and organized mentality. Adept at handling high inventory volumes in busy settings with demanding objectives. Familiar with operating equipment such as forklifts and order pickers to move inventory. Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.

Overview

17
17
years of professional experience

Work History

Inventory Coordinator

JOANN Fabrics and Crafts
Fort Worth, TX
08.2012 - Current
  • Kept department records and updated documentation with latest counts.
  • Researched and corrected discrepancies quickly to maintain current information.
  • Performed [Number] area counts each week.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Participated in physical inventory counts to keep information accurate and current.
  • Coordinated inventory, stocking and ordering.
  • Inspected incoming materials for damage.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Monitored database system to prepare and deliver customer orders on time.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Greeted customers and responded to informational requests.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Informed customers of in-store promotions or pricing specials.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers by providing information and resolving complaints.
  • Scanned items and checked pricing on cash register for accuracy.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.

Food Service Worker

AAFES Exchange
Fort Stewart, GA
03.2009 - 10.2011
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Washed, peeled and seeded fruits and vegetables.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Collaborated with team to deliver timely service of items.
  • Assembled and served meals according to specific guest requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Made meals in accordance with company standards and requirements.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Filled and served various beverages for customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Rotated inventory to reduce waste and optimize freshness.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Service Worker

Shopettes Jmm
Anchorage, AK
06.2008 - 12.2008
  • Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
  • Increased after-market sales by [Number]% by persuasively presenting additional products which enhanced vehicle and ownership experience.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Operated point of sales and parts lookup computer systems.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Received, examined and reshelved returned parts.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Greeted customers promptly and responded to questions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.

Attendant

Chuck E Cheese
Anchorage, AK
11.2006 - 12.2007
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Engaged with children to maintain safety and interest in activities during parties.
  • Greeted guests to promote positive, memorable experiences.
  • Facilitated and supervised birthday party games, prizes, gifts and cake.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Notified server after seating parties in section to facilitate prompt service.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Monitored patrons and equipment during rides to prevent accidents.

Education

Associate of Arts - Business

University of Phoenix, Tempe, AZ
10.2022

Skills

  • Bin Audits
  • Loss Prevention
  • Discrepancy Investigations
  • Equipment Operation
  • Promotions
  • Attention to Detail
  • Product and Service Sales
  • Customer Service
  • Inventory Organization
  • Teamwork and Collaboration

Timeline

Inventory Coordinator - JOANN Fabrics and Crafts
08.2012 - Current
Food Service Worker - AAFES Exchange
03.2009 - 10.2011
Service Worker - Shopettes Jmm
06.2008 - 12.2008
Attendant - Chuck E Cheese
11.2006 - 12.2007
University of Phoenix - Associate of Arts, Business

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Courtney Thomas