Courtney Thomas
Ellisville,MS
Summary
Empathetic and communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers. Offer skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Expert
Alorica
Los Angeles, California
10.2024 - Current
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Maintained up-to-date knowledge of company's products and services.
- Answered incoming calls and emails, providing frontline customer support, empathy and assistance with product and service transactions.
Subject Matter Expert
SaviLinx
Hattiesburg, MS
10.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Shipping and Receiving Clerk
UPS Customer Center
Laurel, MS
11.2015 - 08.2023
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Organized materials into appropriate storage areas based on product type or size.
Customer Care Representative
General Dynamics
Hattiesburg, MS
08.2017 - 03.2020
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Built sustainable relationships of trust through open communication with customers.
Education
Associate of Arts - General Studies
Jones County Junior College
Ellisville, MS07-2015
High School Diploma -
South Jones High School
Ellisville, MS05-2013
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Data Collection
- Paperwork Processing
- Information Security
- 8 years of shipping and receiving clerk
- 3 years of customer service expertise
- 8 years of warehouse experience
Cover Letter
I, Courtney Thomas, am interested in working for a company that truly values their customers, and to have a longstanding work commitment to the company. My four plus years of experience in customer service will help me navigate and assist customers with all their questions, concerns and/or needs. Being a friendly, professional, and knowledgeable employee helps give not only the company but the customer the confidence and security to know that we value and hear them.
Timeline
Customer Service Expert
Alorica
10.2024 - Current
Subject Matter Expert
SaviLinx
10.2023 - 02.2024
Customer Care Representative
General Dynamics
08.2017 - 03.2020
Shipping and Receiving Clerk
UPS Customer Center
11.2015 - 08.2023
Associate of Arts - General Studies
Jones County Junior College
High School Diploma -
South Jones High School