Courtney Thomas
Strafford
Summary
I have a lot of experience in dealing with customers and customer service. I have been employed at the same HomeSense for four years now, and I have been given many opportunities with them. I come back from school, and the store allows me to continue working there over my summers and during my breaks. Dynamic Merchandise Associate at HomeSense with a proven track record in customer service and sales transactions. Expert in safety compliance and team building, I excelled in optimizing inventory management and enhancing customer experiences. Recognized for organizing engaging recreational events, I consistently improved participation and satisfaction among clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandise Associate
HomeSense
Portsmouth
10.2021 - Current
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Processed sales transactions quickly and accurately.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Provided training and guidance for new employees in merchandising practices.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Kept work areas professional, organized and clean.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Cleaned and organized display cases, shelves and aisles.
- Monitored weekly, monthly and quarterly achievement goals.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Recreation Assistant
KOA
Strafford
06.2019 - 08.2021
- Provided customer service and answered questions related to recreation activities.
- Organized recreational events, such as sports tournaments and arts and crafts classes.
- Ensured all necessary supplies were available for each activity session.
- Monitored participants during recreational activities to ensure safety regulations were followed.
- Maintained inventory of all recreation equipment, ensuring it was in good working condition at all times.
- Assisted with the setup of equipment for recreational activities.
- Connected personally with residents to improve participation and enjoyment.
Education
High School Diploma -
Coe Brown Northwood Academy
Northwood, NH05-2023
Some College (No Degree) - Physical Education And Coaching
Norwich University
Northfield, VTSkills
- Customer service
- Sales transactions
- Safety compliance
- Team building
- Retail experience
- Equipment monitoring
- Store maintenance
Affiliations
- Played jv soccer for two years and varsity soccer for two years soccer throughout high school
- Played varsity softball all four years of high school
- Currently playing softball for Norwich University
Certification
- CPR Certified
Timeline
Merchandise Associate
HomeSense
10.2021 - Current
Recreation Assistant
KOA
06.2019 - 08.2021
High School Diploma -
Coe Brown Northwood Academy
Some College (No Degree) - Physical Education And Coaching
Norwich University
Similar Profiles
Karaline CardonaKaraline Cardona
Sales Associate at HomeSenseSales Associate at HomeSense
ANDERSON GROSSANDERSON GROSS
Sales Floor Associate at HomeSenseSales Floor Associate at HomeSense
Clio MackeyClio Mackey
Retail Sales Assistant at HomeSenseRetail Sales Assistant at HomeSense
Brenna RogersBrenna Rogers
Office Manager at Integrity Roofing and Renovations, LLCOffice Manager at Integrity Roofing and Renovations, LLC
Hope LaffertyHope Lafferty
Direct Support Professional at Nova Center of the OzarksDirect Support Professional at Nova Center of the Ozarks