Courtney Tilton
Piqua,OH
Summary
Dedicated Customer Service Representative and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Clopay
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Packer
Hobart
01.2018 - 11.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Part of the Activities Committee
- Back up for Team Lead positions
Bartender
Z's Sports Bar And Grill
03.2017 - 12.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress
Outback Steakhouse
03.2015 - 12.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Warehouse Worker
Industrial Products Company
06.2012 - 08.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Restaurant Team Member
Kentucky Fried Chicken
11.2009 - 06.2012
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
No Degree - Business Management
Edison
Piqua, OH05.2027
High School Diploma -
Piqua High School
Piqua, OH05.2012
Skills
- Data Entry
- Call Management
- Microsoft Outlook
- Team Development
- Customer Relations
- Computer Proficiency
- Order Processing
- Follow-Up Skills
- Product Knowledge
Timeline
Customer Service Representative
Clopay
11.2022 - Current
Warehouse Packer
Hobart
01.2018 - 11.2022
Bartender
Z's Sports Bar And Grill
03.2017 - 12.2017
Waitress
Outback Steakhouse
03.2015 - 12.2016
Warehouse Worker
Industrial Products Company
06.2012 - 08.2013
Restaurant Team Member
Kentucky Fried Chicken
11.2009 - 06.2012
No Degree - Business Management
Edison
High School Diploma -
Piqua High School
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