Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY TOLLIVER

Accounting Clerk
LAFAYETTE,UNITED STATES

Summary

Customer Service professional with 6 years of experience leading teams to surpass sales targets while optimizing operations and enhancing customer engagement. Demonstrates strong skills in team leadership, conflict resolution, and process improvement, ensuring seamless operations and exceptional service quality. Committed to driving innovative solutions and fostering a positive team environment to achieve outstanding customer satisfaction and business growth.

Overview

5
5
years of professional experience

Work History

SHIFT LEADER

Burger King
07.2022 - Current
  • Lead team to exceed sales targets, optimize operations, and enhance customer satisfaction. Implement efficient scheduling system, reducing labor costs.
  • Foster positive team environment, mentor new hires, and coordinate seamless shift transitions. Resolve conflicts promptly, ensuring smooth restaurant operations.
  • Propose and execute creative solutions to streamline order processing, minimizing wait times. Develop strategies to upsell and boost average transaction value.
  • Ensure strict adherence to food safety protocols and quality standards. Conduct thorough inventory management, reducing waste and optimizing stock levels.
  • Provide exceptional customer service, addressing concerns promptly. Train staff on new procedures, enhancing overall team performance and service quality.

HOME SCHOOL TEACHER

08.2020 - 05.2021
  • Developed tailored curriculum for diverse learning styles, fostering academic growth and critical thinking skills in home-schooled students.
  • Implemented innovative teaching methods, leading to improved student engagement and measurable progress in core subjects.
  • Created a nurturing learning environment, adapting lessons to individual needs and promoting holistic development of students.
  • Assessed student performance through regular evaluations, adjusting teaching strategies to optimize learning outcomes and address challenges.

Education

ASSOCIATE - Business

South Louisiana Community College
Lafayette, LA
05-2025

Skills

  • Team Leadership (Experienced), Conflict Resolution (Expert), Curriculum Development (Skillful)
  • Process Improvement (Experienced), Inventory Management (Skillful), Customer Engagement (Expert)
  • Sales Strategy (Beginner)

Timeline

SHIFT LEADER

Burger King
07.2022 - Current

HOME SCHOOL TEACHER

08.2020 - 05.2021

ASSOCIATE - Business

South Louisiana Community College

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COURTNEY TOLLIVERAccounting Clerk