Tiffany Apperson
Eustis,FL
Summary
Hospitality professional with 16+ years of extensive expertise in dynamic service environments, excelling in bartending, team leadership, and event catering. Known for implementing innovative upselling techniques and driving sales growth while maintaining high customer satisfaction. Adept at conflict resolution and managing high-volume operations, with a vision for fostering strong team collaboration and enhancing customer experiences.
Overview
17
17
years of professional experience
Work History
Bartender
Outback Steakhouse at DTW Airport
05.2022 - Current
- Delivering unforgettable dining experiences in a fast-paced airport setting
- Ensuring high customer satisfaction through timely service and attentiveness
- Preparing and serving drinks efficiently
- Cultivated a positive atmosphere through engaging interactions, fostering repeat patronage and loyalty.
Bartender / Management
Bierkeller Tavern and Eatery
11.2017 - 06.2021
- Top in sales through consistent upselling and friendly service
- Managed day-to-day operations and supervised staff
- Featured in a promotional commercial for the restaurant’s brunch buffet
- Designed and promoted signature cocktails for events
- Partnered with Total Party Planning for catering weddings, graduations, and corporate events
- Drove sales growth by implementing upselling techniques, enhancing customer satisfaction and increasing overall revenue.
Server
Rosie O’Grady’s
04.2013 - 11.2017
- Handled large parties and extensive sections in a fast-paced environment
- Trained new staff and mentored team members
- Built strong customer relationships through excellent service
- Regularly received outstanding reviews and maintained top sales status
Server
Miami Subs
01.2009 - 01.2013
- Provided timely food and beverage service
- Ensured customer satisfaction with every order
- Coordinated with kitchen staff to efficiently manage orders, reducing wait times and enhancing overall service delivery.
- Maintained accurate records of orders and payments, ensuring financial integrity and swift transaction processing.
- Monitored customer feedback to identify service improvement areas, leading to noticeable gains in operational efficiency.
Education
Associate’s Degree - Nursing
Wayne County Community College District
01.2021
Diploma - undefined
Allen Park Highschool
Allen park, MI01.2012
Skills
- Bartending
- Mixology
- Expert
- Team Leadership
- Training
- Experienced
- Upselling
- Sales
- Menu Knowledge
- Event Catering
- Skillful
- POS Systems
- Guest Relations
- Time Management
- Conflict Resolution
- Customer Engagement
- Event Coordination
- Customer Service
- Problem Solving
- Event Planning
- Staff Supervision
- Multitasking
- Sales Strategy
Timeline
Bartender
Outback Steakhouse at DTW Airport
05.2022 - Current
Bartender / Management
Bierkeller Tavern and Eatery
11.2017 - 06.2021
Server
Rosie O’Grady’s
04.2013 - 11.2017
Server
Miami Subs
01.2009 - 01.2013
Associate’s Degree - Nursing
Wayne County Community College District
Diploma - undefined
Allen Park Highschool