Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Turner

Indianapolis,IN

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Phlebotomist

LabCorp
Fishers, IN
04.2024 - Current
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Performed quality control tests on collected specimens.

Provider Services Representative

UnitedHealthcare
Indianapolis, IN
03.2022 - 04.2024
  • Ensured all provider contracts were properly executed before initiating services or payment arrangements.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Performed data entry tasks including entering patient information into electronic medical records systems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Customer Service Representative

Anthem
Indianapolis, IN
02.2019 - 03.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Certificate - Phlebotomy

Indiana School Of Phlebotomy
Indianapolis, IN
02-2019

High School Diploma -

J Everett Career Center
Indianapolis, IN
12-2018

Skills

  • Medical records handling
  • Patient confidentiality
  • EMR recordkeeping
  • Butterfly needle technique
  • Claims negotiation
  • Claims file documentation
  • Sanitation and sterilization
  • Critical thinking
  • Insurance claims review
  • Claims investigation
  • Data analysis

Timeline

Phlebotomist

LabCorp
04.2024 - Current

Provider Services Representative

UnitedHealthcare
03.2022 - 04.2024

Customer Service Representative

Anthem
02.2019 - 03.2021

Certificate - Phlebotomy

Indiana School Of Phlebotomy

High School Diploma -

J Everett Career Center
Courtney Turner