Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Courtney Tusko

Saint Louis,MO

Summary

Versatile and results-driven professional with extensive experience in customer service and healthcare administration, notably at SSM Cardinal Glennon. Excelled in enhancing patient registration processes and demonstrating exceptional workflow optimization and patient relations skills. Proven ability to adapt to fast-paced environments, ensuring high levels of patient satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Spirit Halloween
09.2024 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Unit Secretary

SSM Cardinal Glennon
03.2024 - 09.2024
  • Managed incoming calls and directed to appropriate department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.

Sales Assoiate

Target
11.2023 - 01.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Outpatient/ER Registrar

HSHS St. Francis Hospital
05.2022 - 04.2023
  • Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies..
  • Collaborated with medical staff to ensure timely treatment for patients.
  • Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
  • Streamlined emergency room admissions process, resulting in reduced patient wait times.
  • Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
  • Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Worked effectively in fast-paced environments.
  • Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.

Education

High School Diploma -

Mt Olive High School
Mt Olive IL
05-2016

Skills

  • Telephone Etiquette
  • Appointment Scheduling
  • Patient Registration
  • Insurance Verification
  • HIPAA Guidelines
  • Patient Relations
  • Appointment management
  • Workflow Optimization

Timeline

Sales Associate

Spirit Halloween
09.2024 - Current

Unit Secretary

SSM Cardinal Glennon
03.2024 - 09.2024

Sales Assoiate

Target
11.2023 - 01.2024

Outpatient/ER Registrar

HSHS St. Francis Hospital
05.2022 - 04.2023

High School Diploma -

Mt Olive High School

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Courtney Tusko