Courtney VanMatre
Customer Service
Vincennes,IN
Summary
Determined and responsible with more than 7 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Experienced Customer service professional knowledgeable, team leadership and training.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
LGA Hallmark
Vincennes, IN
06.2017 - 03.2020
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Supervised guests at front counter, answering questions regarding products.
Night Manager
Zip N Sip
Vincennes, IN
06.2013 - 11.2017
- Maintained outstanding store conditions and visual merchandising standards.
- Addressed customer complaints and issues regarding service delivery.
- Trained and assisted new kitchen staff members.
Crew Member
Perk A Lawn
Vincennes, IN
02.2017 - 06.2017
- Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
Education
High School Diploma -
Lincoln High School
Vincennes, IN 08.2012 - 05.2016
Skills
Team leadership and coaching
Order management
Relationship building and management
Store displays
Accurate money handling
Training and mentoring
Bank deposit procedures
Opening and closing procedures
POS systems
Customer Relations
Timeline
Store Manager
LGA Hallmark
06.2017 - 03.2020
Crew Member
Perk A Lawn
02.2017 - 06.2017
Night Manager
Zip N Sip
06.2013 - 11.2017
High School Diploma -
Lincoln High School
08.2012 - 05.2016