Summary
Overview
Work History
Education
Skills
Timeline
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Courtney VanMatre

Customer Service
Vincennes,IN

Summary

Determined and responsible with more than 7 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Experienced Customer service professional knowledgeable, team leadership and training.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

LGA Hallmark
Vincennes, IN
06.2017 - 03.2020
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Supervised guests at front counter, answering questions regarding products.

Night Manager

Zip N Sip
Vincennes, IN
06.2013 - 11.2017
  • Maintained outstanding store conditions and visual merchandising standards.
  • Addressed customer complaints and issues regarding service delivery.
  • Trained and assisted new kitchen staff members.

Crew Member

Perk A Lawn
Vincennes, IN
02.2017 - 06.2017
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.

Education

High School Diploma -

Lincoln High School
Vincennes, IN
08.2012 - 05.2016

Skills

    Team leadership and coaching

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Timeline

Store Manager

LGA Hallmark
06.2017 - 03.2020

Crew Member

Perk A Lawn
02.2017 - 06.2017

Night Manager

Zip N Sip
06.2013 - 11.2017

High School Diploma -

Lincoln High School
08.2012 - 05.2016

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Courtney VanMatreCustomer Service