Courtney Assavapisitkul
Klamath Falls,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Klamath Smiles
03.2023 - Current
- Assisted in patient care, providing comfort and support during dental procedures.
- Prepared treatment rooms by sterilizing instruments and ensuring necessary supplies were available.
- Collaborated with dental team to streamline workflows and improve patient experience.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Increased office efficiency by maintaining patient records with up-to-date information.
Office Assistant
Advanced Chiropractic
09.2022 - Current
- Managed patient scheduling for multiple providers to enhance office efficiency.
- Verified patient insurance eligibility and benefits for services and effectively communicated these verifications to patients.
- Streamlined patient check-in procedures to reduce wait times and improve satisfaction.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, faxes, text messages and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Oral Surgery Assistant
Associates For Oral & Maxillofacial Surgery
10.2021 - 12.2022
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Assisted surgeon during procedures by suctioning intraoral fluids and handing over needed dental instruments.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinated scheduling of surgeries and appointments, optimizing clinic workflow and efficiency.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
Ophthalmic Technician
Klamath Eye Center
06.2019 - 08.2021
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Assisted in various diagnostic tests, including visual field testing and OCT imaging.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
Certified Medical Assistant
Sky Lakes Medical Center
08.2018 - 06.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Business Owner
Terry's Donuts
08.2014 - 08.2018
- Put together realistic budgets based upon costs and fees for successfully business operation.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established strong customer relationships through excellent communication and attentive service.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Education
Certificate in Medical Assisting - Medical Assisting
Klamath Community College
Klamath Falls, OR08.2018
High School Diploma -
Henley High School
Klamath Falls, OR06-2007
Skills
- Effective communication
- EMR / EHR
- Time management
- Multi-line phone proficiency
- Billing and coding
Timeline
Dental Assistant
Klamath Smiles
03.2023 - Current
Office Assistant
Advanced Chiropractic
09.2022 - Current
Oral Surgery Assistant
Associates For Oral & Maxillofacial Surgery
10.2021 - 12.2022
Ophthalmic Technician
Klamath Eye Center
06.2019 - 08.2021
Certified Medical Assistant
Sky Lakes Medical Center
08.2018 - 06.2019
Business Owner
Terry's Donuts
08.2014 - 08.2018
Certificate in Medical Assisting - Medical Assisting
Klamath Community College
High School Diploma -
Henley High School