Courtney Venne
Lubbock,TX
Summary
Proven team leader with a track record of enhancing customer satisfaction at Basil Asian Fusion Restaurant through exceptional service and strong multitasking abilities. Expert in relationship management and conflict resolution, adept at creating innovative floral designs, and skilled in using cash registers and credit card machines. Demonstrates adaptability and a collaborative spirit, significantly improving team dynamics and service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Basil Asian Fusion Restaurant
2021.07 - 2023.07
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed up to 50 customers at any given time
Babysitter
Various Families
2019.05 - 2023.07
- Communicated positively with children and guardians.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Managed up to 8 kids at one time
- Played games, worked on puzzles, and read books to young children.
Florist
Central High School Floral Design
2022.08 - 2023.05
- Utilized floral design techniques to craft unique floral arrangements.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
- Managed up to 5 orders at one time
Education
Bachelor of Science - Criminology
Texas Tech University
Lubbock, TX05.2026
High School Diploma -
Central High School
San Angelo, TX05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Relationship Management
- Team Player
- Adaptable and Flexible
- Decision-Making
- Conflict and Complaint Resolution
- Team Leadership
- Critical Thinking
Accomplishments
- Collaborated with team of 10 individuals in the development of Complex Council in my local residence hall.
- Achieved Social and Retreat Officer for my recruit class within Women's Service Organization and completed the requirements with accuracy and efficiency.
Certification
- Certified florist, Texas floral associattion - May 2023
Timeline
Florist
Central High School Floral Design
2022.08 - 2023.05
Waitress
Basil Asian Fusion Restaurant
2021.07 - 2023.07
Babysitter
Various Families
2019.05 - 2023.07
Bachelor of Science - Criminology
Texas Tech University
High School Diploma -
Central High School
- Certified florist, Texas floral associattion - May 2023
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