Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Vinson

Tampa,Fl

Summary

Dedicated and results-driven professional with a bachelor’s degree in psychology and Sociology, seeking a challenging position that leverages 11 years of experience at Ultimate Medical Academy. Proven track record in online re-engagement advising, sales, management, and team leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Re-engagement Admissions Advisor

Ultimate Medical Academy
01.2013 - Current
  • Manage over 50-75 student accounts, inbound/outbound calls, emails and facilitate financial aid updates for seamless school enrollments.
  • Demonstrated expertise in remote work, maintaining high levels of productivity and efficiency.
  • Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
  • Streamline application process for prospective students, resulting in increased enrollment numbers. Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout admissions process.
  • Developed and implemented targeted outreach strategies to attract diverse range of applicants.
  • Maintained accurate records of all applicant information, ensuring efficient communication between various departments within institution.
  • Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
  • Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
  • Trained new admissions staff members on department policies, procedures, and best practices, leading to more cohesive team environment.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Reviewed and discussed new students' academic credentials, interests, and educational goals.

Education

Bachelor of Arts - Psychology and Sociology

Florida A&M University
Tallahassee, FL
08.2010

Skills

  • Sales:
  • Proven success in both remote, B2B and residential sales environments
  • Management: Solid background in team management, training, and leadership
  • Remote Work: Extensive experience and proficiency in remote work setups
  • CRM: Proficient in communication, interpersonal, technical and leadership skills for
  • Efficient customer relationship management
  • Microsoft Office Suite: Excel, Word, PowerPoint proficiency
  • Meeting Facilitation: Experienced in organizing and running effective meetings via in
  • Office/remotely
  • Negotiation:
  • Strong negotiation skills with successful track record

Achievements:

  • Successfully increased student re-engagement rates by over 115% within 4 weeks
  • Led and developed high-performing team, resulting in increase in work productivity and
  • Goals exceeding expectations
  • Joseph L Carwise award, Ultimate Advisor award, Achievement awards reflecting monthly and quarterly standards

Timeline

Re-engagement Admissions Advisor

Ultimate Medical Academy
01.2013 - Current

Bachelor of Arts - Psychology and Sociology

Florida A&M University

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Courtney Vinson