Courtney Voy
Ooltewah,TN
Summary
I strive to provide a memorable experience for each client, patient and coworker with sincere professionalism. My goal is that each person feels a genuine bond between myself and their needs, and that they will seek me out to help them in any fashion I am able. Friendly and flexible candidate with solid customer service background. Quick learner at possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
14
14
years of professional experience
Work History
Clinic Scheduler
CHI Memorial Primary Care Associates - Atrium
03.2023 - Current
- Enhanced clinic efficiency by organizing and coordinating staff schedules effectively.
- Developed strong relationships with patients and their families, demonstrating empathy and understanding for their unique circumstances during the scheduling process.
- Improved patient accessibility to care by working closely with insurance providers to verify coverage for appointments.
- Maintained flexibility in adapting to changes within the clinic environment, including new policies, procedures, or software systems that impacted the scheduling process.
- Supported continuous improvement initiatives by providing constructive feedback on existing scheduling processes and procedures to management personnel.
- Facilitated seamless communication between medical professionals and patients, coordinating timely follow-up appointments as needed.
- Advised office manager of problems and concerns and assisted with problem-solving.
Customer Benefits Advisor
Unum
05.2020 - 03.2023
- My responsibilities as a benefits advisor include delivering best in class service to each caller with confidentiality and accuracy
- Daily job duties consisted of filing claims, checking claim status', relaying correspondences, correctly documenting and updating information received directly to the specialist and assisting customers with their policies.
- In assisting with policies - I advise of policy changes and updates, calculate premiums due, take phone payments and send out necessary documents to employees.
- Served as a trusted resource for customers seeking assistance with complex claims issues or disputes with service providers.
Lead Server & Classroom Facilitator
Cheesecake Factory
11.2018 - 03.2020
- As the Lead Server, I'm responsible for both creating an environment where absolute guest satisfaction is the highest priority, while also consistently representing the ideal standard of service for incoming and current staff members
- My duties as the Classroom Facilitator included: coordinating and facilitating group trainings on a monthly basis, ensuring all new servers are equipped to succeed in the fast-paced environment, and determining which candidates would ultimately be promoted to the Server position.
Lead Server
Chili's
01.2012 - 01.2018
- While working for Chili's, I was responsible for training each new server on the customer service skills necessary to succeed, memorizing and aiding in the implementation of new menu items, and being highly adaptive during peak business hours.
Cashier
Mojo Burrito
01.2010 - 01.2012
- My duties as Cashier required me to monitor and maintain all transactions made during my shift, exemplify a strong standard of customer service for each guest, and ensure bank deposits were accurate and secure at the end of each shift.
Education
High school diploma -
Hamilton County High School
Ooltewah, TN05.2009
Skills
- Customer Service
- Strong Attention to Detail
- Organized
- People Oriented
- Quick Learner
- Flexible
- Benefits administration
- EHR Systems
- Patient confidentiality
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Appointment Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Clinic Scheduler
CHI Memorial Primary Care Associates - Atrium
03.2023 - Current
Customer Benefits Advisor
Unum
05.2020 - 03.2023
Lead Server & Classroom Facilitator
Cheesecake Factory
11.2018 - 03.2020
Lead Server
Chili's
01.2012 - 01.2018
Cashier
Mojo Burrito
01.2010 - 01.2012
High school diploma -
Hamilton County High School
Similar Profiles
Johanna CortesJohanna Cortes
Interventional Pulmonology NP at CHI Memorial Lung Care AssociatesInterventional Pulmonology NP at CHI Memorial Lung Care Associates
Wendy LinleyWendy Linley
Clinical Lab Coordinator/CMA at Atrium Healthcare Floyd Primary Care/Urgent CareClinical Lab Coordinator/CMA at Atrium Healthcare Floyd Primary Care/Urgent Care
Jacqueline SchwanJacqueline Schwan
Telephone Triage Nurse/ Nurse Lead Primary Care at CHI St Alexius Primary Care Clinic Williston/Telephone Triage Nurse/ Nurse Lead Primary Care at CHI St Alexius Primary Care Clinic Williston/