Katie Kempe
Cincinnati Children's Hospital
Fort Thomas,KY
28
years of professional experience
Patient Experience and Service Excellence
- Delivered compassionate, high quality service to patients daily.
- Resolved patient concerns, reducing follow up calls and improving overall patient experience.
Scheduling and Coordination
- Managed appointment scheduling for otolaryngology patients.
-Coordinated referrals and pre-authorizations.
Team Collaboration and Communication
-Partnered with clinical staff to ensure smooth patient flow, enabling providers to see more patients per day without compromising care quality.
- Acted as liaison between patients and providers to resolve complex issues quickly.
Work History
Clinic Scheduler
2 Years 10 Months- Coordinated patient scheduling across multiple departments to optimize clinic operations.
- Managed appointment confirmations and follow-ups to enhance patient engagement and satisfaction.
- Streamlined scheduling processes using electronic health record systems for improved efficiency.
- Collaborated with clinical staff to resolve scheduling conflicts and prioritize urgent patient needs.
- Contributed to positive workplace culture through effective teamwork and clear communication with colleagues at all levels within the organization.
- Increased productivity by consistently maintaining accurate records of patient information and appointment history.
- Managed high call volumes while maintaining accuracy in recording patient details and appointment preferences.
- Maintained flexibility in adapting to changes within the clinic environment, including new policies, procedures, or software systems that impacted the scheduling process.
- Facilitated seamless communication between medical professionals and patients, coordinating timely follow-up appointments as needed.
- Ensured confidentiality of sensitive patient information by adhering to HIPAA regulations at all times while managing personal data.
- Assisted clinic staff in managing patient flow by monitoring appointment status and communicating with relevant parties as needed.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Prepared and processed patient referrals and transfer requests.
Cafeteria Manager
6 Years 1 Month- Primary Responsibilities
- Ensure compliance with health and safety standards throughout the kitchen.
- Plan and provide nutritious meals for the kids each day
- Transport and setup at current locations
- Keeping inventory and making sure supply is available
- Balance and deposit register at the end of day
Catering Coordinator
5 Years 9 Months- Primary Responsibilities
- Preparing and serving food, some catering coordinators perform event planning tasks. They coordinate the furniture, décor at a venue.
- When I became the Catering Coordinator, I was responsible of finding and keeping clients, processing orders to special needs, keeping inventory on hand to fulfill all orders, and managing time and quality of orders going out of the door. I also had to keep and maintain customer satisfaction.
- My experiences at Panera as shift manager, was being responsible for making sure the store was opened successfully, Place people in the right positions to keep orders moving in a timely manner, making sure that we always had a supply of the highest demand of products available and keeping customers highly satisfied and keeping the employees happy was just a sample of my duties.
Stay at home Mother
8 Years 6 Months- I was a homemaker and a stay-at-home mother until my children were at school age then returned to the workforce.
Distribution Department
6 Years 9 Months- Primary Responsibilities
- Engage with customers by providing outstanding service when they call in to our regional center while responding to their inquiries and requests for information and assistance with their brokerage accounts. This includes providing them with paper description of account features, communicating account balances, and executing efficient and accurate trades
- Educate and empower our customers through insightful conversations and leveraging paper accounts
- Provide expertise on inquiries pertaining to retirement, taxation, and the markets
- Partner across the organization to deliver world-class service and ensure continuous process improvements
- Utilize available resources, including Fidelity.com and a Microsoft Windows-based workstation to execute trades, account distributions, provide account balance and transaction information, discuss Fidelity's wide range of products and services, and provide market news and quotes through paper mailing information.
Education
- Billing and Coding
Skills
Great Customer Service
Reliable
Experience in Epic Healthcare in large hospital for clinical documentation
order entry
scheduling
and billing through EpicCare and MyChart.
Basic computer skills using word processors
spreadsheets
printers
emails and internet research.
Hardworking
Ability to communicate clearly
directly
and professionally
Attention to detail
Excellent organization skills
Proficient in data analysis
Who embraces new ideas
Timeline
Clinic Scheduler
Cincinnati Children's Hospital
09.2023 - CurrentRead More
Cafeteria Manager
Fort Thomas Independent Schools
08.2017 - 09.2023Read More
Catering Coordinator
Panera Bread
12.2013 - 09.2019Read More
Stay at home Mother
06.2005 - 12.2013Read More
Distribution Department
Fidelity Investments
08.1998 - 05.2005Read More
Roger Bacon
Read More
Daymar College
from Billing and Coding
Read More