Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Walker

Courtney Walker

Saint Augustine,FL

Summary

Strong leader and problem-solver with dedication to partnering with my teammates to promote and empower. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Conduent
10.2023 - Current


  • Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed rapport with customers through active listening skills, leading to positive feedback from members.
  • Assisted members in navigating company website and/or mobile app improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Conducted regular quality assurance checks on interactions with members to ensure agents were meeting established guidelines and standards for service excellence.

Safety Technician

Superior Skilled Trades
06.2022 - 11.2022
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Minimized accidents by developing job hazard analyses for each task and providing recommendations for risk reduction.
  • Improved overall safety culture by collaborating with management to create and enforce company-wide safety policies.
  • Promoted continuous improvement in workplace safety by analyzing data from various sources to identify trends, risks, and opportunities for enhancement.
  • Championed safety initiatives by modeling safe behaviors, leading by example, and fostering a culture of accountability among all employees.

Electrical Project Engineer

ACE Electric
05.2021 - 04.2022
  • Developed customized solutions for unique client needs, resulting in high levels of customer satisfaction.
  • Optimized resource allocation with careful planning and forecasting of project requirements, ensuring financial targets were met.
  • Managed subcontractor relationships, ensuring timely delivery of services and alignment with project objectives.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Evaluated change order requests in response to out-of-scope work activities, while managing budgets effectively for multiple projects.

Electrical Technician

Gaylor Electric
01.2017 - 05.2021
  • Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
  • Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
  • Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
  • Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
  • Inspected equipment for defects and safety hazards and completed necessary repairs.

Education

Electrical

Associated Builders & Contractors

Non-degree - Business

Hopkinsville Community College
Hopkinsville, KY
2010

Comprehensive Diploma -

Todd County Central High School
Elkton, KY
05.2009

Skills

  • Data Entry
  • OSHA Compliance
  • Safety Procedures
  • Quality Control
  • Attention to Detail
  • Adaptability

Timeline

Customer Service Representative

Conduent
10.2023 - Current

Safety Technician

Superior Skilled Trades
06.2022 - 11.2022

Electrical Project Engineer

ACE Electric
05.2021 - 04.2022

Electrical Technician

Gaylor Electric
01.2017 - 05.2021

Electrical

Associated Builders & Contractors

Non-degree - Business

Hopkinsville Community College

Comprehensive Diploma -

Todd County Central High School

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Courtney Walker