Courtney Wall
Four Oaks,NC
Summary
Driven Office Administrator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
13
13
years of professional experience
Work History
Operations Assistant
Novo Nordisk
Clayton, NC
04.2023 - Current
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Closely monitoring inventory levels and promptly replenished office areas.
- Worked cross functionally within management team and admin team.
- Hold good networking relationships across the site.
- Assist on small projects when needed.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
- Coordinated travel arrangements for team members, resulting in seamless business trips with minimal disruptions to daily operations.
- Organized company events that fostered team building and improved overall morale among employees.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Permit/Warranty Coordinator
Adams Homes AEC, LLC.
Garner, NC
02.2021 - 03.2024
- Resolved issues through active listening and open-ended questioning, escalating major problems to Production Manager/General Manager.
- Coordinated with multiple municipalities to ensure all jobs received proper permits. Including verifying all needed fees for the permitting process and requesting permit checks from corporate level.
- Corresponded with over 20+ vendors to insure we had updated price bids for upcoming projects.
- Managing over 100+ warranty files, insuring all work orders are being scheduled.
- Combine all approved bids from vendors into a running file organized by construction process from beginning to completion.
- Quickly and politely answer all warranty related issues with homeowners, sending out work orders to specific vendors based on repairs.
- Insure all neighborhoods have proper stormwater management plans/permits in place.
- Correspond with state regional offices to insure all neighborhoods are in compliance with state regulations.
- Create start packs for jobs that are beginning in the field, to insure the builders have everything they need on hand.
- Receive all invoices, stamp and deliver to the correct neighborhood file to insure the builders sign off on work.
- Reach out to vendors/corporate for any invoicing or payment issues.
- Creating training manuals for any new construction hires to insure they have the proper training.
- Responsible for training new office staff on procedures and job duties, to insure day to day operations run smoothly.
Sales Representative
American Label Technologies
Garner, NC
11.2019 - 01.2021
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and obtained a large number of new sales over several months.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Outside Sales Representative
Fastenal
Clayton, NC
05.2017 - 03.2019
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Performed required travel for training and scheduled events.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Worked independently with minimal supervision.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Prepared and deliver customer sales quotes.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Prioritized tasks and projects to meet tight deadlines.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Opened new merchandise and stocked sales floor racks and shelves.
Assistant Customer Service Manager
Food Lion
Angier, NC
04.2013 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Supported Customer Service Manager in managing over 25+ team members to insure efficient day to day operations.
- Audit cash tills and safe multiple times daily to insure proper counts and money amounts on hand.
- Balance reports daily to insure there were no discrepancies.
- Assist in scheduling of front end staff to insure proper staff levels.
- Maintain inventory levels on multiple items, ordering supplies when needed to prevent shortages.
- Attend region wide trainings to learn new procedures, then return to store location to train and implement those trainings to front end staff.
Waitress
White Swan Bbq & Fried Chicken
Angier, NC
08.2011 - 01.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
High School Diploma -
West Johnston High School
Benson, NC06.2011
Skills
- Information Updates
- Office Supplies and Inventory
- Administrative Support
- Customer Inquiries
- Coverage Determination
- Customer Accounts Management
- Staff Training
- Customer Satisfaction
- Workflow Processes
- Office Organization
- Customer Relations
- Coordinating Repairs
- Work Planning and Prioritization
- Attention to Detail
Timeline
Operations Assistant
Novo Nordisk
04.2023 - Current
Permit/Warranty Coordinator
Adams Homes AEC, LLC.
02.2021 - 03.2024
Sales Representative
American Label Technologies
11.2019 - 01.2021
Outside Sales Representative
Fastenal
05.2017 - 03.2019
Assistant Customer Service Manager
Food Lion
04.2013 - 11.2017
Waitress
White Swan Bbq & Fried Chicken
08.2011 - 01.2013
High School Diploma -
West Johnston High School