Courtney Ward
Summary
Hardworking Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Overview
9
9
years of professional experience
Work History
Integrated Solutions Manager
AT&T
09.2021 - Current
- Increased client satisfaction by implementing integrated solutions tailored to their specific needs.
- Developed trusting relationships with customers by making personal connections
- Provided technical expertise during the sales process, helping clients understand the benefits of integrated solutions.
- Built and maintained relationships with peers and upper management to drive team success
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Private Home Caregiver
John Robinson
03.2018 - 09.2021
- Helped client with personal needs from exercise to bathing and personal grooming
- Improved patient outlook and daily living through compassionate care
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
- Recorded client status progress and challenges in logbooks and reports.
Customer Service Representative
Goggans Insurance
05.2015 - 07.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
- Analyzed customer needs and provided best options, upselling products and services
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
High School Diploma -
North Jackson High School
Stevenson, AL05.2012
Skills
- Teamwork and Collaboration
- Performance Tracking and Evaluation
- Building Customer Relationships and Loyalty
- Fast Learner
- Excellent Written and Verbal Communication
- Sales and Promotions
- Customer Service
- Staff Training
- Inbound and outbound calling
- Computer Skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month multiple times for exceeding goals.
Timeline
Integrated Solutions Manager
AT&T
09.2021 - Current
Private Home Caregiver
John Robinson
03.2018 - 09.2021
Customer Service Representative
Goggans Insurance
05.2015 - 07.2016
High School Diploma -
North Jackson High School
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