Courtney Weese
Mesa,AZ
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Hilton Waldorf Astoria
Phoenix , Arizona
2021.11 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front Office Supervisor
Hilton Waldorf Astoria
Phoenix , Arizona
2021.05 - 2021.11
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Assisted Director Of Front Office with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Front Office Supervisor
Classic Hotel
Scottsdale , Arizona
2020.08 - 2021.03
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Front Desk Agent
Hilton Waldorf Astoria
Phoenix , Arizona
2017.06 - 2020.03
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Server/ Bar Tender/ Management
Red Robin Gourmet Burger
Tempe , AZ
2010.06 - 2015.06
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Promoted to Assistant Manager May 2014, Responsible for the entire restaurant, ensure all departments are properly ready for a successful day, handle all customer issues, liquor orders, ensure the prep list is ready for the following day, and counting the tills
- Working for Red Robin has given me the opportunity to grow and realize my strengths in creating a positive dining experience for our customers in a fast paced, busy restaurant.
- Executes Steps of Service
- Responsible for training new employees
- Expedited food trays
- Mixologist
Education
Bachelor of Arts - Fashion Marketing
The Art Institute of Phoenix
Phoenix, AZ07.2014
Skills
- Guest Registration
- Team Management
- Staff Training
- Office Management
- Special Requests
- Multi-Tasking Skill
- Office Supplies and Inventory
- Constructive Feedback
Timeline
Front Office Manager
Hilton Waldorf Astoria
2021.11 - Current
Front Office Supervisor
Hilton Waldorf Astoria
2021.05 - 2021.11
Front Office Supervisor
Classic Hotel
2020.08 - 2021.03
Front Desk Agent
Hilton Waldorf Astoria
2017.06 - 2020.03
Server/ Bar Tender/ Management
Red Robin Gourmet Burger
2010.06 - 2015.06
Bachelor of Arts - Fashion Marketing
The Art Institute of Phoenix
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