Courtney West
Roseville,CA
Summary
Dynamic and influential leader offering over a decade of retail-management experience with five years of application in a fast-paced, hyper-growth environment. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
19
19
years of professional experience
Work History
Senior Manager, Process Innovation & Enablement
Lyft
San Francisco, CA
07.2021 - Current
- Work cross-functionally to identify improvement opportunities for the Global Operations team spanning strategy, people, process, and product
- Drive complex projects end-to-end, directly responsible for marshaling the cross-functional support and resources needed to accomplish goals.
- Demonstrate innovation and agility with a focus on relationships when solving critical business and operational challenges.
- Partner with leaders across the company to research and build business cases for new initiatives; partner cross-functionally to develop requirements and oversee design and implementation of major initiatives
- Lead change management throughout the organization
Operations Manager
Lyft
San Francisco, CA
05.2016 - 07.2021
- Lead, managed, and trained a large team to deliver experiences that exceed customer expectations across Northern California.
- Designed and executed initiatives to drive efficiency and keep operations scalable and agile for changing demands.
- Fostered a healthy team environment to enhance collaboration and maintain culture based on trust and group problem-solving.
District Manager
Starbucks Coffee Company
Sacramento, CA
07.2004 - 07.2016
- Multi-store management.
- Drive exemplary customer service and brand loyalty by leading a team to deliver experiences that exceed expectations.
- Train, hire and coach a staff of 30+ employees.
- Drive sales to exceed targets while maintaining profitability to maximize total store contribution.
- Train newly hired external candidates for management positions throughout the Sacramento region.
Education
Bachelor of Science - Business Administration
Sacramento State University
Sacramento, CA Skills
- EFFECTIVE & INCLUSIVE LEADERSHIP
- STRATEGIC THINKER
- CUSTOMER-CENTRIC
- EXCELLENT ORAL & WRITTEN COMMUNICATION SKILLS
Timeline
Senior Manager, Process Innovation & Enablement
Lyft
07.2021 - Current
Operations Manager
Lyft
05.2016 - 07.2021
District Manager
Starbucks Coffee Company
07.2004 - 07.2016
Bachelor of Science - Business Administration
Sacramento State University
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