Courtney Whiley
Middletown,NY
Summary
Detail oriented healthcare professional skilled in venipuncture, specimen handling, and biohazard safety. Proficient in patient care coordination and medical documentation using EPIC systems. Demonstrates commitment to accurate patient care in fast-paced clinical settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
GARNET HEALTH DOCTORS
Middletown, NY
10.2021 - Current
- Efficiently managed inquiries, scheduling, and documentation for 150-200 patients daily, achieving 90% accuracy.
- Collected and verified patient demographic and financial data using EPIC system, reducing billing errors by 15%.
- Conducted cross-training across multiple departments and four locations, precepting new hires to decrease onboarding time by 30%.
Sales Associate
Michael Kors
Central Valley, NY
07.2021 - Current
- Cultivated strong customer relationships to foster loyalty and repeat business.
- Delivered exceptional customer experiences to drive sales performance.
- Collaborated with management to develop innovative strategies for maximizing personal sales results.
- Educated customers on product features and proper applications to enhance satisfaction.
- Maintained relationships with peers and management to support team objectives.
- Assisted teammates with sales processing to achieve daily targets.
- Provided consultations on products and services, implementing effective upselling techniques.
Sales Associate
Famous Footwear
Middletown, NY
06.2019 - 09.2021
- Facilitated customer interactions by assessing individual needs for products.
- Provided detailed descriptions of merchandise, including usage and care instructions.
- Executed cash register functions, ensuring accuracy in transactions and deposits.
- Computed sale totals and efficiently processed payments via cash or credit.
Education
Some College (No Degree) - PHLEBOTOMY TECHNICIAN
ORANGE ULSTER BOCES
Newburgh, NYHigh School Diploma -
Middletown High School
Middletown, NY06.2021
Cosmetology
Orange-Ulster BOCES
Goshen, NY06.2021
Skills
- Organizational strengths
- Merchandising expertise
- Interpersonal skills
- EPIC Systems proficiency
- Professional demeanor
- Adaptability to diverse groups
- Team collaboration
- Communication skills
- Reliability and punctuality
- Proactive self-starter
Certification
Certified Phlebotomy Technician (CPT), NHA-2025
Certified Baby- Sitter with CPR, American Red Cross - 2014
Timeline
Receptionist
GARNET HEALTH DOCTORS
10.2021 - Current
Sales Associate
Michael Kors
07.2021 - Current
Sales Associate
Famous Footwear
06.2019 - 09.2021
High School Diploma -
Middletown High School
Cosmetology
Orange-Ulster BOCES
Some College (No Degree) - PHLEBOTOMY TECHNICIAN
ORANGE ULSTER BOCES
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