Courtney White
Dothan
Summary
Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies.
Overview
7
7
years of professional experience
Work History
Youth Care Worker
SouthEast Youth Care Services
09.2023 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Recovery Agent
MRS BPO CALL CENTER
06.2020 - 06.2023
- Their responsibilities include developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Environmental Technician
Southeast Medical Center
09.2021 - 03.2022
- Washes windows and mirrors
- Takes out the trash and recycling
- Wipes down and sanitizes surfaces
- Cleans, sanitizes, and stocks restrooms
- Handles leaf and snow removal as needed
- Follows instructions from the head janitor
- Sweeps, mops, polishes, and vacuums floor
Mental Health Technician
Laurel Oaks Behavioral Health Center
06.2019 - 02.2022
- A Mental Health Technician is a professional who provides support to mental healthcare professionals in hospitals, private institutions or patient residences
- They observe and report information about patient behavior to the Doctor, including mood swings and the wellbeing of their patients
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Laborer
Wayne-Sanderson Farms
09.2018 - 02.2020
- A deboner will remove meat product from the bird using a straight knife and/or Whizzard knife
- A deboner must be able to determine appropriate cuts according to training and be able to make cuts for wings, skin, breast fillets and breast tenders
Education
Associate Degree in Criminal Justice - Criminal Justice
George C Wallace Community College
Dothan, A04-2026
GED -
Lyndon B Johnson Job Corps
Franklin NC06.2008
Skills
- Negotiation
- Contract Negotiation
- Purchasing
- Account Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Youth Care Worker
SouthEast Youth Care Services
09.2023 - Current
Environmental Technician
Southeast Medical Center
09.2021 - 03.2022
Recovery Agent
MRS BPO CALL CENTER
06.2020 - 06.2023
Mental Health Technician
Laurel Oaks Behavioral Health Center
06.2019 - 02.2022
Laborer
Wayne-Sanderson Farms
09.2018 - 02.2020
Associate Degree in Criminal Justice - Criminal Justice
George C Wallace Community College
GED -
Lyndon B Johnson Job Corps
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