Courtney Wigfall
Newburgh,NY
Summary
Capable IT Technician experienced in helping any users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Support Technician
Stova
, Remote & On Site
09.2021 - Current
- Remote and in person Event Lead Technician , overseeing shows and ticketing systems to ensure IT operations were running properly.
- Assisting during live company events ensuring Zoom live streams worked correctly and speakers and session attenders could access correctly.
- Setting up Printers, Laptops, Cellphones for conferences held all over the country/ globe ex. LinkedIn , AWS, Cisco etc.
- Managed to identify, troubleshoot, research, support and resolve customer IT issues
- Ensured accurate and up-to-date delivery of information
- Assisted users in solving all computer-related problems through remote login, our ticketing system,and email
System Analyst
Kforce
Remote, NY
01.2023 - 10.2023
- Troubleshot and resolved problems with program such as epic, Cerner, Active directory, and Webterm remotely.
- Documented troubleshooting steps with Service Now ticketing system.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Trained users to operate and manage hardware and software.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
IT Technician
B2 Networking
Smyrna, Ga
03.2021 - 10.2021
- Troubleshooting User issues in regards to both software and Hardware in a ticketing system
- Assisting school staff in setting up Laptops and tablets, adding devices to school domains Enrolling Devices into schools Domain and keeping track through Databases
- Resolving server issues on site by enabling and disabling access points and resetting servers to provide functionality
Professional Dog Groomer
PetSmart
Atlanta, GA
04.2019 - 01.2021
- Gained important time management skills through performing numerous activities throughout the day based on a stringent schedule
- Consulted clients regarding grooming needs, socialization needs, and promoted healthy habits for animals, which developed a strong returning customer base
- Performed grooming duties including breed-specific haircuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, transporting animals, and other specialized services
Customer Service Representative
Arise Virtual Solutions
Remote
10.2018 - 03.2019
- Assisting customers with common questions and concerns when navigating through the eBay website and mobile app
- Supports eBay buyers and sellers on matters regarding business strategy, disputes, claims, and eBay buyer and seller services
- Providing engaging and compassionate customer service in a dynamic call center environment
- Effectively utilizing written and verbal communication to serve the needs of eBay customers
Veterinarian Assistant
Animal Hospital of Towne
03.2018 - 08.2018
- Assist in handling patients and administering treatment Taking phone calls, scheduling appointments, and following up with clients Administering vaccines and medicine to cats and dogs
- Caring for sick animals (cleaning up after, giving food & water etc.)
Dog Runner
Fido-Fido Doggy Daycare and Boarding
Atlanta, GA
06.2015 - 03.2016
- Assisted in caring for animals which including, but not limited to administering medicine to animals, walking dogs, cleaning the facility when needed
Education
CompTIA A+ Certification - Information Technology
Per Scholas
Atlanta, GA12.2020
Dog Grooming Certification - Animal Grooming
Petsmart Grooming Academy
Atlanta, GA01.2020
Some College (No Degree) - Veterinary Technology
Gwinnett Technical College
Lawrenceville, GASkills
- ServiceNow
- Active Directory
- Epic
- Application support
- System maintenance and repair
- Troubleshooting abilities
- User training expertise
- Technical support background
- Technical troubleshooting
Certification
- Certified CompTIA A+ Technician-2023
Timeline
System Analyst
Kforce
01.2023 - 10.2023
Event Support Technician
Stova
09.2021 - Current
IT Technician
B2 Networking
03.2021 - 10.2021
Professional Dog Groomer
PetSmart
04.2019 - 01.2021
Customer Service Representative
Arise Virtual Solutions
10.2018 - 03.2019
Veterinarian Assistant
Animal Hospital of Towne
03.2018 - 08.2018
Dog Runner
Fido-Fido Doggy Daycare and Boarding
06.2015 - 03.2016
CompTIA A+ Certification - Information Technology
Per Scholas
Dog Grooming Certification - Animal Grooming
Petsmart Grooming Academy
Some College (No Degree) - Veterinary Technology
Gwinnett Technical College
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