Courtney Wilcox
Kingsport,TN
Summary
My name is Courtney and I have been a Certified Clinical Medical Assistant for 3 years now. When it comes to clinic and my team, I feel like I am an adaptable and professional medical assistant with experience in patient intake and care coordination. Proven ability to support clinical staff and foster teamwork, ensuring efficient workflows and high patient satisfaction, while also expressing the desire to grow in the company to better help our clinical team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Watauga Orthopaedics
Johnson City, TN
12.2023 - Current
- Assisted in patient intake and documentation, ensuring accuracy and efficiency in data entry.
- Supported clinical staff with routine procedures, enhancing workflow and patient care delivery.
- Coordinated patient scheduling, optimizing appointment availability for improved access to care if needed for the patient.
- Educated patients on treatment plans and post-care instructions, fostering better health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans.
Instructional Assistant
John Sevier Middle School
Kingsport, TN
09.2021 - 01.2023
- Assisted teachers in developing and implementing instructional materials to enhance student engagement.
- Supported classroom management by monitoring student behavior and fostering a positive learning environment.
- Collaborated with educators to customize lesson plans tailored to individual student needs and learning styles.
- Provided one-on-one support to students requiring additional assistance, promoting academic growth and confidence.
- Organized and facilitated small group activities, encouraging peer collaboration and communication skills.
- Provided support during classes, group lessons, and classroom activities.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Enhanced classroom efficiency, organizing materials and resources for optimal use.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Youth Programs Coordinator
Greater Kingsport Family YMCA
Kingsport, TN
01.2019 - 09.2021
- Developed and implemented engaging youth programs to promote physical fitness and personal growth.
- Collaborated with community partners to enhance program offerings and reach diverse populations.
- Trained and mentored staff in program facilitation and best practices for youth engagement.
- Evaluated program effectiveness through participant feedback and adjusted activities accordingly.
- Coordinated scheduling, logistics, and resources for various youth events and activities.
- Provided leadership, guidance and support to staff members.
- Oversight of staff and scheduling to make sure areas were fully staffed to make sure all children were under the right ratio supervision.
- Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
Education
Bachelor of Science - Psychology
King University
Bristol, TN12.2020
Associate of Science - Sociology
Northeast State Community College
Blountville, TN05.2018
Skills
- Listener and problem solver
- Medical office procedures
- Patient intake process
- Clinical documentation
- Adaptable and flexible
- Direct patient care
- Professionalism and ethics
- Reliable team player
- Leadership
- Respectable
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Watauga Orthopaedics
12.2023 - Current
Instructional Assistant
John Sevier Middle School
09.2021 - 01.2023
Youth Programs Coordinator
Greater Kingsport Family YMCA
01.2019 - 09.2021
Bachelor of Science - Psychology
King University
Associate of Science - Sociology
Northeast State Community College