Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Courtney Wiles

Courtney Wiles

Arlington,VA

Summary

Dynamic Business Operations Coordinator with proven expertise in customer service, interpersonal communication, and problem-solving. Known for facilitating onboarding processes and streamlining workflows to enhance operational efficiency. Enjoys collaborating with others and excels in written and verbal communication with others.

Overview

6
6
years of professional experience

Work History

Dog Sitter

Rover
Arlington, VA
06.2023 - Current
  • Provided attentive care for dogs, ensuring their safety and comfort.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.

Business Operations Coordinator

Daktronics
Remote
08.2022 - Current
  • Coordinated cross-departmental communication to streamline project workflows.
  • Collaborated with finance to track budget expenditures and forecast needs.
  • Facilitated onboarding processes for new hires, ensuring seamless integration into teams.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Resolved customer complaints pertaining to operational issues efficiently and effectively.

Intern

Operation Smile
Virginia Beach, Virginia
05.2022 - 08.2022
  • Facilitated communication between international teams and local partners for project updates.
  • Maintained accurate records of all activities performed throughout internship period.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Prepared reports summarizing project progress and results for management review.
  • Assisted in organizing medical missions and volunteer logistics for patients in need.

Server

Ocean Eddie’s Seafood Restaurant
Virginia Beach, VA
05.2019 - 08.2022
  • Provided exceptional customer service in a fast-paced seafood restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Provided excellent customer service to ensure satisfaction.

Education

MBA - Marketing

Colorado Technicial University
Colorado Springs
04-2025

Bachelor of Arts - Communications, Humanitarian Affairs

James Madison University
Harrisonburg, VA
05.2022

Skills

  • Customer Service
  • Interpersonal Communication
  • Attention to Detail
  • Multi-tasking
  • Teamwork
  • Cross-cultural communication
  • Relationship building and management
  • Adaptability
  • Salesforce
  • GoServicePro

Accomplishments

  • CTU Presidents list 2024-2025
  • JMU Dean’s List, 2021
  • Alpha Phi Sorority
  • Snowboarding Club

Affiliations

  • Volunteered with the non-profit Operation Smile from 2014 until 2021
  • Went to multiple leadership conferences that focused on teambuilding, collaboration, and raising awareness
  • Volunteered on a medical mission to Lima, Peru in 2016

Timeline

Dog Sitter

Rover
06.2023 - Current

Business Operations Coordinator

Daktronics
08.2022 - Current

Intern

Operation Smile
05.2022 - 08.2022

Server

Ocean Eddie’s Seafood Restaurant
05.2019 - 08.2022

MBA - Marketing

Colorado Technicial University

Bachelor of Arts - Communications, Humanitarian Affairs

James Madison University

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