Courtney Wilhite
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Buske Logistics, excelling in conflict resolution and effective listening. Adept at enhancing customer satisfaction through informed recommendations and proactive problem-solving. Skilled in Microsoft Excel and data entry, with a commitment to continuous improvement and team collaboration.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Buske Logistics
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Personal Care Attendant
Horizon Health Care
12.2023 - Current
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Customer Service Representative
Automation Staffing
03.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Assembler
Meador Staffing
01.2023 - 03.2023
- Contributed to cost reduction efforts by identifying areas of waste and suggesting improvements in assembly processes.
- Enhanced warehouse efficiency by streamlining assembly processes and implementing time-saving techniques.
- Prevented delays in production schedule by quickly resolving any issues that arose during the assembly process.
- Performed routine maintenance on assembly tools and machinery, ensuring reliable operation and minimizing downtime.
Education
High School Diploma -
Jack Yates Sr High School
Houston, TX05-2007
Skills
- Customer service
- Effective listening
- Critical thinking
- Data entry
- Conflict resolution
- Follow-up skills
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Product knowledge
- Warehousing functions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Employee of the month Two times.
April 2024
March 2025
Timeline
Customer Service Representative
Buske Logistics
05.2024 - Current
Personal Care Attendant
Horizon Health Care
12.2023 - Current
Customer Service Representative
Automation Staffing
03.2023 - 05.2024
Warehouse Assembler
Meador Staffing
01.2023 - 03.2023
High School Diploma -
Jack Yates Sr High School
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