Courtney Williams
Gonzales,LA
Summary
Successful Pharmacy Technician bringing 13 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Baton Rouge General Hospital
Baton Rouge, LA
06.2023 - Current
- Researched and resolved prior authorization issues with third party payers as needed.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Processed orders from physicians' offices via telephone, fax or electronic means.
- Maintained accurate records for all prescriptions filled in accordance with state laws and regulations.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Performed inventory management duties such as receiving, stocking and ordering medications.
- Assisted with the preparation and distribution of medications including compounding, labeling and packaging.
Pharmacy Technician Instructor
Unitech Training Academy
Baton Rouge, LA
06.2023 - Current
- Assisted in the development of new curriculum based on current trends in pharmacy technician education.
- Provided individualized instruction to students as needed to ensure successful completion of course material.
- Created and maintained course outlines, lesson plans, and related materials for pharmacy technician courses.
- Conducted lectures, labs, seminars, and other instructional activities to teach students about basic pharmaceutical principles and techniques.
- Maintained records of student attendance and grades, ensuring accuracy and completeness of all documentation.
Pharmacy Technician
AmeriHealth Caritas
Gonzales, LA
06.2021 - 06.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
Pharmacy Technician
Parker's Pharmacy
Baton, LA
04.2018 - 05.2020
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
Wellness Ambassador- Pharmacy Technicican
Rite-Aid Pharmacy
Gonzales, LA
03.2013 - 07.2018
- Organized workshops and seminars to promote healthy lifestyle habits among members of the community.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Pharmacy Technology
Medvance
Baton Rouge, LA09-2010
General Studies
East Ascension High School
Gonzales, LA05-2009
Skills
- Data Accuracy
- Patient Counseling
- Medication Dispensing
- Insurance Verification
- Insurance Billing
- Billing Support
- Problem-Solving Skills
- Processing Payments
- Troubleshooting Malfunctioning Equipment
- Resolving Customer Issues
- Pharmacy Operations
- Team Collaboration
- Interpreting Orders
- Verifying Orders
- Labeling Prescriptions
- Point of Sale Systems Proficiency
- HIPAA
Accomplishments
- 2022 World Class Customer Service Representative
Certification
- PTCB Certified
- State Certified
References
References available upon request.
Timeline
Specialty Pharmacy Technician
Baton Rouge General Hospital
06.2023 - Current
Pharmacy Technician Instructor
Unitech Training Academy
06.2023 - Current
Pharmacy Technician
AmeriHealth Caritas
06.2021 - 06.2023
Pharmacy Technician
Parker's Pharmacy
04.2018 - 05.2020
Wellness Ambassador- Pharmacy Technicican
Rite-Aid Pharmacy
03.2013 - 07.2018
Pharmacy Technology
Medvance
General Studies
East Ascension High School
- PTCB Certified
- State Certified
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