L'nai Cunningham
Wixom,MI
Summary
Highly skilled in specialty pharmacy operations with comprehensive knowledge in pharmaceutical care, medication management and customer service. Demonstrated strengths include interpreting physician orders, managing drug inventory, medication compounding, coordinating with insurance companies and providing patient education. Past roles have emphasized strong interpersonal skills, teamwork and compliance with regulatory guidelines to ensure optimal patient outcomes. Proven ability to contribute positively to team objectives and improve overall pharmacy efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Corewell Health Hospital
Royal Oak, MI
09.2023 - Current
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
- Improved inventory management procedures to reduce overhead, backorders, and overstock.
- Reviewed medication orders for accuracy before dispensing medications to patients.
- Participated in training programs designed to increase the knowledge base of pharmacy regulations.
- Assisted pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Assisted with the preparation and distribution of medications, including compounding, labeling, and packaging.
- Conducted daily audits of pharmacy activities to ensure accuracy in order entry processes.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Pharmacy Technician
Meijer Pharmacy
01.2022 - 09.2023
- Assist pharmacists with daily operations in the pharmacy using a pharmacy-secured software system.
- Liaise with physicians and insurance providers to investigate denied claims.
- Review prospective and retrospective medical records of denied claims for medically necessary prescriptions.
- Summarize and develop correspondences for external review, including patients, providers, and regulatory entities.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Managed phone calls, inventory, and prescriptions while resolving patient concerns.
- Review patient third-party billing and second data verification daily for 200+ prescriptions, daily.
- Streamline and follow up with providers and patients regarding prior authorizations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisting Medicare Beneficiaries with registration into the Medicare Part D and Part B program.
Digital Pharmacy Technician-Temporary Worker
Birdi Inc.
07.2022 - 11.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying dos
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, and local laws and company policies related to pharmacy operations.
- Answered telephones to respond to questions or requests.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Prepared and processed medical insurance claim forms and records.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Visual Merchandiser Manager
Hennes & Mauritz
12.2019 - 01.2022
- Sales Advisor (2019), Visual Merchandiser (2021), Visual Merchandise, and Key Holder (2021-2022)
- Developed effective strategies to ensure optimal store layout and product display.
- Provided guidance on inventory management and replenishment of stock.
- Supervised a team of Visual Merchandisers who executed daily tasks such as window displays and mannequin styling.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Maintained accurate records of all activities related to visual merchandising operations.
- Tracked customer feedback on store environment, product display, and overall shopping experience.
- Monitored competitors' stores to stay ahead of market trends in terms of visuals, layouts, and promotions.
- Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic, and sales volume.
- Collaborated with assistant merchandisers to draft, design, and develop new projects and display ideas, and presented results to supervisors.
- Drove and tracked schedules for visual displays, and spearheaded a new system for systematically updating, refreshing, or renewing designs and displays.
Education
Bachelor of Arts - Political Science
Wayne State University
12-2025
Associate of Arts - African American Studies
Wayne County Community College
12-2023
Skills
- Pharmacy systems
- HIPAA Compliance
- Data accuracy
- Prior authorization processing
- Medication inventory
- Quality Control Procedures
- Insurance Verification
- Insurance communication
- Benefits investigation
- Clinical assessment
Certification
- State of Michigan Licensed Pharmacy Technician
Timeline
Specialty Pharmacy Technician
Corewell Health Hospital
09.2023 - Current
Digital Pharmacy Technician-Temporary Worker
Birdi Inc.
07.2022 - 11.2022
Pharmacy Technician
Meijer Pharmacy
01.2022 - 09.2023
Visual Merchandiser Manager
Hennes & Mauritz
12.2019 - 01.2022
Bachelor of Arts - Political Science
Wayne State University
Associate of Arts - African American Studies
Wayne County Community College
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