Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Sarah Nichols

Oak Harbor,WA

Summary

Dynamic medical professional with proven expertise in HIPAA compliance and exceptional communication skills. Recognized for consistently exceeding performance goals while enhancing patient satisfaction through effective adherence monitoring and problem-solving. A collaborative team player committed to optimizing medication therapy outcomes and improving operational efficiency in high-pressure environments.

Professional with comprehensive experience in specialty pharmacy operations, prepared to deliver impactful results. Skilled in medication management, patient education, patient scheduling, and patient record maintenance. Strong focus on team collaboration and adaptability to changing needs. Reliable with excellent communication skills and commitment to achieving optimal outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Specialty Pharmacy Technician

Nebraska Medicine
05.2021 - 02.2025
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Served as a mentor for new technicians, offering guidance on best practices within the specialty pharmacy setting.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
  • Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
  • Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
  • Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
  • Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
  • Collaborated with healthcare providers to ensure optimal medication therapy outcomes for patients.
  • Achieved recognition for outstanding performance, consistently exceeding established goals and expectations in the specialty pharmacy technician role.
  • Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Developed and implemented improvements to pharmacy organization system.
  • Enhanced patient satisfaction by providing personalized support and education on medication administration and side effects.
  • Increased clinic efficiency by managing patient scheduling, documentation, and follow-up appointments.

Restaurant Manager

Red Robin
10.2014 - 04.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Education

Pharmacy Technician Certification - Pharmacy

Metropolitan Community College
Omaha, NE
01-2021

Skills

  • HIPAA compliance
  • Data accuracy
  • Patient records
  • Adherence monitoring
  • Insurance billing
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Typing skills
  • Organizational skills
  • Excellent communication
  • Problem-solving abilities

Accomplishments

    Developed standard operating procedures for managing specialty psychiatric medication workflow.

    Developed standard operating procedures and maintained program for Free Medication receiving and distribution to customers and clinics.

    Patient scheduling in EPIC program for specialty psychiatric drug administration at pharmacy and various clinics.

    Managed patients in numerous specialty drug programs including psychiatric, chemotherapy, multiple sclerosis, and multiple neurological disorders.

Certification

Cert

  • CPhT - Certified Pharmacy Technician
  • Certified Specialty Pharmacy Technician, Nebraska Medicine

Timeline

Specialty Pharmacy Technician

Nebraska Medicine
05.2021 - 02.2025

Restaurant Manager

Red Robin
10.2014 - 04.2020

Pharmacy Technician Certification - Pharmacy

Metropolitan Community College

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Sarah Nichols