Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Williams

Forest,MS

Summary

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with efficiency and professionalism.

Overview

2
2
years of professional experience

Work History

CSR/Cook

Texaco/Densons
08.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Warehouse Packager

K&N Engineering, Inc
07.2023 - 02.2024
  • Reduced returns due to damaged goods through thorough inspection of products before packaging them securely and double-checking items for quality and correct labeling.
  • Streamlined workflow by assembling boxes and prepping materials ahead of time.
  • Enhanced workplace safety through adherence to established protocols while operating equipment.
  • Contributed to team success by consistently meeting or exceeding daily production quotas.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Increased warehouse efficiency by organizing and maintaining a clean and orderly work area.
  • Assisted in training new packagers on standard operating procedures, helping maintain overall team effectiveness.
  • Maintained clear communication with supervisors regarding any discrepancies or issues found during order preparation.
  • Operated tape machines, scales and label printers to package items correctly.

CSR

Pizza Hut
11.2022 - 08.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Crosswinds High School
Grand Prairie, TX
12-2023

Skills

  • Call experience
  • Customer Focus
  • Complaint Handling
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Conflict Resolution
  • Computer Proficiency
  • Payment Processing
  • Money handling abilities
  • Staff Training
  • Reading Comprehension
  • Prioritization
  • Store maintenance

Timeline

CSR/Cook

Texaco/Densons
08.2024 - Current

Warehouse Packager

K&N Engineering, Inc
07.2023 - 02.2024

CSR

Pizza Hut
11.2022 - 08.2023

High School Diploma -

Crosswinds High School

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Courtney Williams