Nicole Williams
Renton,WA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Pediatrix
Seattle, Washington
09.2020 - 11.2024
- First point of contact for patients and ability to set the tone for a positive experience.
- Expressed empathy, courtesy, competence, efficiency and care.
- Scheduled appointments and procedures, following standard guidelines.
- Uses Multiple computer and phone systems to fulfill patient needs over phone.
- Verifies patient information, while documenting in their Electronic Health Record (EPIC) software.
- Advised patients of their responsibilities regarding insurance and referral information.
- Performs outreach calls to the patients to help get the patients scheduled for screenings and follow up appointments including labs and x-rays if needed.
Customer Service Representative
King County Public Health
Seattle
09.2014 - 06.2019
- Performed administrative tasks such as scheduling appointments, process prep charts and medical records.
- Greeted callers and identified their needs quickly and accurately.
- Handled escalated customer complaints professionally and effectively.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Education
High School Diploma -
Renton Tech College High School Completion
Renton, WA06-2008
Skills
- Customer Service
- Healthcare operations
- HIPAA Compliance
- Patient Care Coordination
- Call Experience
- UCB/ACD Desktop phone system experience
- EMR system
- EPIC system
- Medical Terminology
- Insurance/prior authorizations
- American Sign Language
- BLS CPR Certified
Timeline
Patient Care Coordinator
Pediatrix
09.2020 - 11.2024
Customer Service Representative
King County Public Health
09.2014 - 06.2019
High School Diploma -
Renton Tech College High School Completion