Courtney Williams
Dallas
Summary
Seeking a local position with a growing company within the Dallas metroplex area.
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Developed skills in fast-paced, team-oriented environment, focusing on operational efficiency and safety compliance. Demonstrated ability to manage logistical tasks and coordinate effectively with peers and supervisors. Seeking to transition into new field, leveraging transferable skills in problem-solving and equipment handling.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members. Also I'm accountable, outgoing, with an inventive mind & collaboritive/entrepreneurial spirit.
Overview
12
12
years of professional experience
Work History
Ramp Agent (OSC)
Deluxe Public Charter (JSX)
10.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Ramp Trainer
Southwest Airlines
10.2022 - 09.2023
- Ability to delegate
- Training and mentoring current and new employees to ensure they know airline procedures to ensure safety, accuracy, and make good use of their time management
- Attention to detail with crew awareness
- Knowledge of Southwest Airlines fleet of carriers
- Understanding and competency to interpret and execute weight and balance loading instructions/manifests, communication with load control, and ability to communicate with management team
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Airline Ramp Agent
Southwest Airlines
03.2022 - 09.2023
- Ability to lead
- Good communication skills
- Performance of safe, efficient, and effective aircraft turn-around: effective time management
- Gate Preparation, service aircraft, with on/off loading of luggage and cargo
- Adhere consistently to appropriate regulations, procedures, and company policies
- Ability to identify baggage, and cargo routing tags
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Transportation
Twister Transport
01.2013 - 03.2022
- Transported car frames/parts to multiple establishments daily
- Loaded and unloaded inventory onto trucks
- Loaded cargo onto trailers
- Received signatures and payments upon delivery of products
- Performed extra related duties as assigned such as custodial/maintenance
- Delivered inventory in a timely manner to ensure customer satisfaction
- Ability to communicate effectively
- Ability to adhere to policy and procedures
- Strong work ethics
Education
Prairie View A & M University
01.2013
High School Diploma - undefined
South Oak Cliff High School
01.2010
Skills
- Highly skilled and experienced in transportation work environments
- In-depth knowledge of operating semi/truck and trailer
- Understanding the importance of delivering parts/packages in a timely manner
- Detailed Oriented
- Ability to lift90lbs or more independently
- Multi-Tasks and ability to work with little to none supervision
- Familiar with industrial and mechanical terminologies
- New hire training
- Planning and coordination
- Creative problem solving
- Materials preparation
Timeline
Ramp Agent (OSC)
Deluxe Public Charter (JSX)
10.2023 - Current
Ramp Trainer
Southwest Airlines
10.2022 - 09.2023
Airline Ramp Agent
Southwest Airlines
03.2022 - 09.2023
Transportation
Twister Transport
01.2013 - 03.2022
High School Diploma - undefined
South Oak Cliff High School
Prairie View A & M University
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