Courtney Williams
Granger,IN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
Work History
Store Leader
Kroger
04.2024 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Elevated team performance with motivational approach and excellent training abilities.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Involved associates in decision-making processes to empower team and drive continued successes.
District Human Resources Leader
Kroger
05.2021 - 04.2024
- Championed continuous improvement efforts within the HR department by promoting innovation and best practices.
- Spearheaded change management efforts during organizational restructuring periods, maintaining morale among employees throughout transitions.
- Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives.
- Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
- Reduced employee turnover through the development of effective retention strategies.
Assistant Store Leader
Kroger
07.2019 - 05.2021
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
Leader in Training
Kroger
04.2019 - 07.2019
- Collaborated with cross-functional teams to identify areas of opportunity for process improvement, driving organizational success.
Merchandise Execution Manager
The Home Depot Inc
06.2017 - 04.2019
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Developed strong relationships with vendors to secure optimal product assortment and delivery schedules.
- Established clear communication channels between store management teams for improved collaboration on merchandising initiatives.
- Provided ongoing coaching to staff members on visual merchandising techniques, elevating overall team performance levels.
Merchandise Execution Area Supervisor
The Home Depot Inc
02.2012 - 06.2017
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Department Supervisor
The Home Depot Inc
04.2003 - 02.2012
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Providence St Mel
Chicago, IL07.2001
Skills
- Employee Relations
- Training leadership
- Strategic Planning
- Training development
- Organizational Development
- Policy Implementation
Affiliations
SHRM Certified
Wicklander Certified
Diversity, Equity and Inclusion Member
Woman Edge Member
Future Leaders Member and Coach
Timeline
Store Leader
Kroger
04.2024 - Current
District Human Resources Leader
Kroger
05.2021 - 04.2024
Assistant Store Leader
Kroger
07.2019 - 05.2021
Leader in Training
Kroger
04.2019 - 07.2019
Merchandise Execution Manager
The Home Depot Inc
06.2017 - 04.2019
Merchandise Execution Area Supervisor
The Home Depot Inc
02.2012 - 06.2017
Department Supervisor
The Home Depot Inc
04.2003 - 02.2012
High School Diploma -
Providence St Mel
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