Courtney Willis
Port Huron,MI
Summary
Dynamic Patient Access Department Lead at McLaren Port Huron Hospital with a proven track record in team development and customer relations. Expert in documentation and proficient in Meditech, I fostered a positive work environment, enhancing employee morale and ensuring efficient operations during critical situations. Committed to excellence in patient service and staff training.
Experienced with leading department operations, including team management and process enhancement. Utilizes strategic planning to drive operational efficiency. Knowledge of optimizing workflows and ensuring high performance.
Overview
12
12
years of professional experience
Work History
Patient Access Department Lead
McLaren Port Huron Hospital
Port Huron, MI
01.2014 - 02.2024
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coordinated efforts among team members during times of change or crisis management situations.
- Collected, arranged, and input information into database system.
- Welcomed patients and helped determine their needs.
- Operated cash box for cash, check, and credit card transactions with excellent accuracy levels.
Commerical Department Shift Manager
AutoZone
Port Huron, MI
03.2012 - 05.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
Education
Bachelor of Science - Pre-Med
Concordia University
Ann Arbor, MI05-2009
Associate of Arts - Liberal Arts
Saint Clair County Community College
Port Huron, MI05-2007
Skills
- Documentation
- Team development
- Verbal and written communication
- Task delegation
- Customer relations
- Staff training
- Proficient in Microsoft Office
- Proficient in Meditech
- Scheduling
- Customer service
- Time management
- Team leadership
Timeline
Patient Access Department Lead
McLaren Port Huron Hospital
01.2014 - 02.2024
Commerical Department Shift Manager
AutoZone
03.2012 - 05.2014
Bachelor of Science - Pre-Med
Concordia University
Associate of Arts - Liberal Arts
Saint Clair County Community College