LINDA WILKES
Summary
Client-focused healthcare professional with 15+ years of experience in patient access, revenue cycle operations, customer service, registration, scheduling, administrative support, and healthcare operations. Experienced in fast-paced environments requiring accuracy, confidentiality, strong communication, and attention to detail. Skilled in Epic, patient registration, appointment coordination, data processing, documentation, team leadership, problem resolution, and HIPAA compliance. CRCR-certified with a strong record of supporting patients, providers, and multidisciplinary teams.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Patient Access Team Lead
Piedmont Rockdale Hospital
01.2024 - Current
- Lead and support patient access staff while promoting efficient, accurate, and patient-centered registration and access processes.
- Provide guidance and issue resolution for patient access, scheduling, registration, and front-end revenue cycle activities.
- Monitor workflow, accuracy, productivity, and compliance with hospital policies and procedures.
- Support staff with complex patient concerns and promote timely, professional resolution.
- Maintain patient confidentiality and HIPAA compliance while handling sensitive health and demographic information.
- Collaborate with clinical, financial, and administrative teams to support seamless patient flow and quality service.
Patient Access Specialist (PAS)
Piedmont Walton
01.2021 - 01.2024
- Performed patient access and registration functions in a high-volume healthcare environment.
- Assisted patients with registration, scheduling, demographic updates, and access-related needs.
- Verified and maintained accurate patient information while protecting confidential records.
- Delivered professional customer service and resolved patient concerns with empathy and efficiency.
- Utilized healthcare technology and electronic systems to support accurate, timely patient access.
Patient Greeter
Piedmont Athens Hospital
Athens, GA
11.2019 - 01.2024
- Provided a professional, welcoming first impression to patients, visitors, and families.
- Verified inpatient and outpatient appointments using daily scheduling reports.
- Verified patient room information and assisted visitors with locating patients and departments.
- Provided directions, answered questions, and connected patients and visitors with appropriate resources.
- Maintained a compassionate, customer-focused environment while supporting hospital operations.
Site Coordinator, Chart Capture Operations
TeamHealth
Monroe, GA
07.2004 - 02.2019
- Managed multiple accounts and coordinated daily chart capture operations in a professional healthcare environment.
- Built and maintained strong client relationships through responsive customer service and follow-up.
- Entered and processed data accurately using multiple systems while meeting productivity and quality expectations.
- Provided follow-up by telephone and written correspondence and maintained accurate confidential records.
- Supported compliance requirements and ensured timely completion of assigned operational responsibilities.
Charge Auditor / Unit Secretary
Clearview Regional Medical Center
Monroe, GA
08.2007 - 03.2018
- Provided administrative support to physicians and unit staff and interpreted reports and data.
- Updated diagnosis lists and coordinated documentation and coding audits.
- Performed qualitative review of clerical data and reports to support accuracy and quality.
- Maintained knowledge of coding, sequencing, documentation, and procedural best practices.
- Supported daily unit operations through accurate documentation, communication, and administrative coordination.
Education
Georgia Piedmont Technical College
High School Diploma -
Grenada High School
Nursing Assistant Certificate -
Holmes Junior College
Travel Communications Certificate -
Associated Schools, Inc.
Skills
- Patient Access
- Patient Registration
- Revenue Cycle Management
- CRCR
- Scheduling
- Appointment Coordination
- Insurance Verification
- Patient Information
- Epic
- HIPAA Compliance
- Customer Service
- Team Leadership
- Front-End Revenue Cycle
- Data Entry
- Documentation
- Medical Records
- Account Management
- Problem Resolution
- Quality Assurance
- Confidentiality
- Multitasking
- Microsoft Office
- Healthcare Administration
- Communication
- Patient Relations
Certification
- CRCR - Certified Revenue Cycle Representative
- HIPAA Training
Timeline
Patient Access Team Lead
Piedmont Rockdale Hospital
01.2024 - Current
Patient Access Specialist (PAS)
Piedmont Walton
01.2021 - 01.2024
Patient Greeter
Piedmont Athens Hospital
11.2019 - 01.2024
Charge Auditor / Unit Secretary
Clearview Regional Medical Center
08.2007 - 03.2018
Site Coordinator, Chart Capture Operations
TeamHealth
07.2004 - 02.2019
Georgia Piedmont Technical College
High School Diploma -
Grenada High School
Nursing Assistant Certificate -
Holmes Junior College
Travel Communications Certificate -
Associated Schools, Inc.