Patient Access Team Lead
ERICA HARMON
Stony Brook University Medical Center
MASSAPEQUA PARK,US
1
Certification
14
years of professional experience
Healthcare Professional experienced in enhancing patient access and satisfaction through strategic planning and workflow optimization. Achieved operational efficiency and compliance with regulatory standards by fostering team collaboration and effective communication. Focused on cultivating cooperative environments that drive organizational success and support dynamic healthcare settings.
Work History
Patient Access Team Lead
1 Year 3 Months- Led patient access workflows, ensuring accurate registration, scheduling, and insurance verification across service areas.
- Supervised front-end staff, coached performance, and reinforced compliance with patient access policies and standards.
- Coordinated resolution of registration, eligibility, and referral issues to support timely patient throughput.
- Reviewed patient demographics, coverage details, and authorization requirements to reduce account errors.
- Monitored daily productivity, balanced workloads, and redirected coverage during high-volume periods.
- Escalated complex billing, insurance, and pre-service concerns to appropriate departments for prompt resolution.
- Improved communication between clinical teams and access staff to streamline scheduling and intake processes.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
ASSISTANT COORDINATING MANAGER
1 Year 5 Months- Consults with medical and professional staff of other departments and staff from associated health care fields to plan and coordinate joint patient and management objectives.
- Liaised between Department of Medical Services and administrative divisions to facilitate communication and collaboration.
- Provides administrative supervision for a program of comprehensive health service of professional and non-professional staff involving therapists, counselors and related health personnel.
- Plans, develops, and may conduct training programs to maintain proficiency of staff and use of new equipment and methods.
- Allocates staff on the basis of workload, space, and available equipment.
- Participates in budgetary planning, reviews operating costs, performs cost studies and prepares department budgets.
- May supervise studies related to the service/program and analyze modifications and development of systems and procedures to improve departmental operations. Makes recommendations and implements.
- Coordinates research projects and conducts special studies to evaluate various rehabilitative programs in the department and within the overall objective of the department.
- Directs the processing of medically prescribed orders for requisitioning of equipment, prosthetic appliances, and medical supplies for patients.
- Consulted with medical, nursing, and other staff involved in treatment to clarify ambiguities and secure documentation of records.
- May analyze patient records with attending staff to determine whether they document that the length of stay, and medical services rendered are consistent with reimbursement formulas, completing necessary forms.
- May represent the Department Administrator in external contacts with community groups, organizations, and agencies.
- Supervised employee performance and development of assigned personnel in areas of responsibility and accountability.
- Supervises the preparation and publication of operational manuals and procedures.
Patient Access Representative
3 Months- Maintains ongoing communication with patients and their families.
- Conducted periodic rounds in waiting room, examination areas, lobby, treatment floors, and emergency room to check in with patients and families, enhancing satisfaction and comfort.
- Provided assistance to patients and families by answering questions regarding non-clinical information about status and causes of delays, ensuring clarity and support.
- Processed patient payments at front desk and copays as well as deductibles.
- Interpreted and communicated Patient Bill of Rights and hospital policies to patients, families, staff, and volunteers, fostering understanding and compliance.
- Provides general, public information regarding other hospital services and programs.
- Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
- Reviewed and authorized patient charts for insurance claims for insurance and direct admissions.
- Demonstrated ICARE organizational values to staff and patients of ICARE and patient-centered organizational values.
Patient Access Representative
1 Year- Maintains ongoing communication with patients and their families.
- Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level.
- Assisted patients and families by providing timely answers to non-clinical questions regarding status and causes of delays to enhance their understanding and comfort.
- Interpreted and communicated Patient Bill of Rights and hospital policies to patients, families, staff, and volunteers to ensure clear understanding and compliance.
- Communicates any concerns needing immediate attention to the appropriate staff person (e.g., Nursing, Security, Access Services, Maintenance etc.).
- Register patients for procedures i.e., PST, Endo, Amb surgery.
- Authorized patient charts for insurance claims and managed direct admissions for streamlined patient processing.
- Demonstrated ICARE principles and patient-centered values through daily interactions with patients and staff.
PATIENT CARE ASSOCIATE PROVIDER – SAFETY COACH
2 Years 11 Months- Direct patient care including bathing, toileting, ambulation, turning and positioning patients.
- Work collaboratively as a team member when providing patient care to promote positive patient outcomes.
- Documentation of patients' belongings, activities.
- Assisted anesthesia team with patient preparation and monitoring during procedures.
- Aseptically opens sterile supplies based on patient needs and procedure card.
- Stocks supplies necessary for administration of anesthesia.
- Set up pressure transducers and central line kits to facilitate safe and effective patient monitoring.
- Demonstrate knowledge of the equipment in the department.
- Checked operating rooms between cases to confirm availability of necessary supplies and medications.
EMT-B
6 Months- Responded to emergency medical requests, ensuring timely care for patients in critical situations.
- Conducted preliminary assessments of injuries to emergency patients, aiding in appropriate treatment decisions.
- Transported patients between medical facilities to ensure timely care.
- Inspected and maintained emergency medical equipment to ensure readiness for medical emergencies.
- Attended emergency medical requests.
EMT-B
11 Months- Responded to emergency medical requests, ensuring timely care for patients.
- Conducted preliminary assessments of injuries to determine appropriate treatment and transport.
- Transported patients between medical facilities to ensure timely care.
- Inspected and maintained emergency medical equipment to ensure readiness for patient care.
- Attended emergency medical requests.
EMT-B
1 Year 6 Months- Responded to emergency medical requests to provide timely assistance.
- Conducted preliminary assessments of injuries to determine appropriate care for emergency patients.
- Safely transported patients between medical facilities and care units.
- Inspected and maintained emergency medical equipment to ensure readiness for patient care.
- Attended emergency medical requests.
WAITRESS
8 Months- Took orders, served meals, cleared tables, and processed payments in fast-paced lunch and dinner restaurant, ensuring prompt and efficient service.
- Provided exceptional service and direct attention to customer needs, while managing and mentoring staff to enhance overall customer experience.
- Greeted guests promptly and presented menus with knowledgeable descriptions of daily specials.
- Took accurate food and beverage orders and communicated requests clearly to kitchen and bar staff.
- Delivered entrees and refills efficiently while maintaining attentive, polished table service.
CUSTOMER SERVICE/ SALES
9 Months- Conducted inbound and outbound sales averaging 85 calls daily to engage and convert prospects.
- Consistently met monthly sales quotas to drive revenue growth.
- Collaborated with various corporate departments to streamline communication and enhance service delivery.
- Completed formal and on-the-job training to enhance skills.
- Sold promotional items for campaigns such as Breast Cancer Awareness and Welcome Back to Schools, serving clients including hospitals, schools, churches, police departments, and corporate accounts across the U.S. and Canada.
Education
NURSING PROGRAM
ASSOCIATES
LIBERAL ARTS
REGENTS DIPLOMA
Skills
Patient Care
Healthcare Administration
Patient access processes
Microsoft Office
Operational oversight
Problem Solving
Medical Records
Patient Safety
Healthcare Operations
Budget Management
Staff Training
Patient intake management
Patient flow coordination
Documentation.
Effective delegation
Delegation techniques
Staff Training
Leadership
Leadership capabilities
Patient engagement
Problem Solving
Multitasking capabilities
Customer service
Medical terminology
Eligibility determination
Strong leadership
Problem-solving
Certification
- FEMA ICS-400 Certification
- HAZMAT Operations Level Certification
- CEVO 3 Ambulance
- NYS EMT Certification
- COMPLETION
- Suffolk County CME
- PRE HOSPITAL TRAUMA LIFE SAVING (PHTLS)
- Stonybrook University Hospital
- NYS EMT CERTIFICATION/LICENSURE – BLS
- North Shore LIJ- CLI
ADDITIONAL INFORMATION
- VOLUNTEER WORK
- Church Unleashed (Jan 2021 - Present)
- Feelgood Foundation for 9/11 Responders (Dec 2014 - Present)
- CERTIFICATIONS
- FEMA ICS-400 Certification
- HAZMAT Operations Level Certification
- CEVO 3 Ambulance
- NYS EMT Certification
Personal Information
Title: Assistant Coordinating Manager
Timeline
Patient Access Team Lead
Stony Brook University Medical Center
08.2025 - CurrentRead More
ASSISTANT COORDINATING MANAGER
Elmburst Hospital
03.2024 - 08.2025Read More
Patient Access Representative
Mount Sinai Hospital
08.2023 - 11.2023Read More
Patient Access Representative
St. Francis Hospital
04.2022 - 04.2023Read More
PATIENT CARE ASSOCIATE PROVIDER – SAFETY COACH
St. Francis Hospital
05.2019 - 04.2022Read More
EMT-B
Northwell CEMS
08.2018 - 02.2019Read More
EMT-B
Emergency Ambulance Service
09.2017 - 08.2018Read More
EMT-B
First Response Ambulance/ Ambulnz
03.2016 - 09.2017Read More
WAITRESS
Sardis Restaurant
02.2014 - 10.2014Read More
CUSTOMER SERVICE/ SALES
Positive Promotions
02.2013 - 11.2013Read More
Massapequa High School
REGENTS DIPLOMA
Read More
Nassau Community College
LIBERAL ARTS
Read More
Nassau Community College
ASSOCIATES
Read More
Nassau Community College
NURSING PROGRAM
Read More